What is wrong with ISO 9001:2000, the Quality Management System? Why all those 600 plus number of certificates that Bangladesh has, are not rendering any value to the business?
How did such a splendid standard become so stale that people ridicule it as “a piece of paper” ??
Is ISO 9001:2000 really an impotent standard? If so, then why does Rolls-Royce wants all its vendors to have it. And why IBM has certified all it’s 400 over facilities worldwide to this standard? And why Reliance Group has most of its business units certified to ISO 9001? What about TATA group? And Crompton and Greaves? And Nestle?
Why Kuehn and Nagel signs a global contract with Bureau Veritas Certification to certify their all 500 plus facilities around the globe?
Some of the reasons for which Bangladesh is experiencing a totally sterile Quality Management System under ISO Certification program are:
01. Inappropriate interpretation and wrong understanding of the standard.
02. Gross deficiency in implementation.
03. Ineffective Internal audits.
04. Paper exercises of Management Review.
05. Ignorance about detecting raising and closing of NCRs.
06. Lack of knowledge about Corrective and Preventive actions.
In today’s ISO 9001:2000 systems, sample audit will inevitably reveal unacceptable level of mistakes in Internal Audits, MRs, NCRs, and CAPAs.
We have identified these as the key problem areas.
All the good organizations desiring certification to ISO 9001:2000 ( and soon ISO 9001:2008) must train their personnel in at least all those issues.
Our systems are visible in formats and in generation of record, but not in effectiveness. There can be flawless evidence of all the conformity that is required by certification and surveillance audits, but if a question is raised that, HOW MUCH CUSTOMER COMPLAINT HAS BEEB DIMINSHED AFTER ISO CERTIFICATION, OR, HOW MANY REPEAT ORDERS HAVE BEEN OBTAINED AFTER IMPLEMENTING ISO, then probably a blank gaze from the management will be encountered.
If you want to change that, then have your Quality Assurance people know what actually ISO 9001:2000 means.
Workshop topics to be covered:
01. A brief explanation of the standard, specifically stressing the interpretation and implementation of the requirements for Quality Policy, Quality Objectives, Control of Production and Service Provision, Internal Audit, Management Review, Raising NCRs, Corrective Action and Preventive Action.
02. A session of Internal Audit.
03. A session on Management Review
04. A session on NCRs with raising NCRs from practical examples.
05. A session on Corrective and Prevetive Actions, demonstrating how to use Root Cause analysis to convert a NCR into a tool for improvement.