Total Quality Management is a management approach that originated in the 1950's and has steadily become more popular since the early 1980's. Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company's operations, with processes being done right the first time and defects and waste eradicated from operations.
Total Quality Management, TQM, is a method by which management and employees can become involved in the continuous improvement of the production of goods and services. It is a combination of quality and management tools aimed at increasing business and reducing losses due to wasteful practices.
This workshop has been designed and tailored by Mr. Ejazur Rahman amassing his over 14 years experience in working and managing the Supply Chain and operations of a reputed global manufacturing and marketing organization. The workshop also has the benefit of the resource person’s affiliation with various professional organization and trainings that he received in various reputed global institutes. The workshop therefore brings a blend of hands-on practical insights as well as intelligent academic extracts, and helps attendees identify quick hits in their operations with tremendous high returns. Furthermore, this workshop leverages ways and suggests tips for making TQM work for any organization.
Workshop topics to be covered:
• Total Quality Management – What and Why?
• Learning and Implementing TQM Concepts
• Management Commitment
- Most critical to TQM is total participation. TQM organizations understand that all work is performed through people. This begins with leadership. In TQM organizations, top management takes personal responsibility for implementing, nurturing, and refining all TQM activities. They make sure people are properly trained, capable, and actively participate in achieving organizational success. Management and employees work together to create an empowered environment where people are valued.
• Employee Empowerment
- TQM organizations don't just tolerate the input and ideas of their employees, they rely on them. The usual decision-making and action-generating unit is not an individual manager but rather a team of employees.
- A team relies on cooperative effort to achieve a goal that no individual could accomplish. Teams use cooperation and consensus to get the job done, but this does not mean that team members must always agree or must always be passive. Some of the best ideas and most innovative solutions come from heated discussions and passionate disagreements.
• Fact Based Decision Making
- A basic TQM concept is that one must rely on facts rather than intuition to make decisions. TQM requires management to get the facts before decisions are made. From product development to marketing to customer service—TQM organizations use facts based on information they have sought out from various sources, including customers, competitors' products, and their own employees.
• Continues Improvement
- Continuous improvement simply means never resting on one's laurels. Regardless of the product or service, it can always be improved. The TQM organization does not wait for the day that their product or service is eclipsed by the competition. They work today on improvements that will be implemented long before their customers become dissatisfied.
• Customer Focus
- Achieving quality means matching (or exceeding) the customer's expectations with the performance of the organization's product or service. A focus on the customer shifts an organization's emphasis from narrow internal problems to the much larger marketplace—“how will this affect our customers?”
• Ways to Make TQM Work for YOU
- Total Quality Management (TQM) programs—under a variety of names—have been both wild successes and miserable failures at different organizations. How can this be? How can a good idea work wonders in one organization and not be at all workable in another? Perhaps the reason lies in the fact that TQM is just that, an idea, not a packaged system or an off-the-shelf program.
- This workshop distills the basic philosophy of TQM to several straightforward, effective ideas for learning and implementing TQM concepts.