About Workshop
Discover the benefits of the fundamentals of IT Service Management (ITSM) based on Version 3 of the IT Infrastructure Library (ITIL). It describes the key concepts, processes, functions and roles of the ITIL service lifecycle. The course is made up of lectures and an interactive learning experience with multiple tools consisting mind map of each of the five books. This results in good awareness and comprehension of the main aspects of ITIL providing solid framework of IT and alignment of IT with Business.
Workshop topics to be covered:
1. Introduction to ITIL®
2. ITIL® Books
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
3. Mapping ITIL® to IT Governance Framework COBIT®
4. Mindmapping of ITIL Books
5. IT Alignment with Business Objectives
6. Executive and Board Level ITSM Discussion
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