About Workshop
Introduction
Communication is an indispensable part of our daily life, and so is Listening Skill of the communication process. Active listening makes communication and hence our professional life successful and strengthens relationships both personal and professional. It minimizes conflicts and misunderstandings in business and improves self-confidence. Listening flaws leads to miscommunication which stands as a severe hindrance to business successes. This course highlights the various methods of listening methods and the required skills to execute them, and the techniques to overcome the psychological barriers to active listening.
How participants will benefit from the course:
At the end of the course participants will be able to use different kinds of listening tools effectively, identify their barriers and overcome them.
Workshop topics to be covered:
Introduction: Significance of Listening in the Communication Cycle
Discuss the outcomes of active listening
How to Overcome Psychological Barriers to Listening
Activity: Concentration Tool- Control Your Mind Drift
Activity: Make a Story to Establish the Chain of Communication- helps you identify the flaws of your listening
Discussion: Identify the sources/reason of your distraction
Analysis: The Psychological Impacts on a Listener due to Listening Barriers
Listening Skills on the Telephone
Tips to Improve Listening Skills on the Telephone
The Mind
Activity: Develop Empathy while Listening
Discussion: Fight the Mental Barriers to Communication
Non-Verbal Communication
Use Your Body Language to Respond to a Speaker
The Kind of Responses used while Listening Intently
Summary Discussion
Techniques to Active Listening
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