Business/IT alignment is a desired state in which a business organization is able to use information technology (IT) effectively to achieve business objectives - typically improved financial performance or marketplace competitiveness. Some definitions focus more on outcomes (the ability of IT to produce business value) than means (the harmony between IT and business decision-makers within the organizations); for example, alignment is the capacity to demonstrate a positive relationship between information technologies and the accepted financial measures of performance.
This alignment is in contrast to what is often experienced in organizations: IT and business professionals unable to bridge the gap between themselves because of differences in objectives, culture, and incentives and a mutual ignorance for the other group's body of knowledge. This rift generally results in expensive IT systems that do not provide adequate return on investment. For this reason, the search for Business / IT Alignment is closely associated with attempts to improve the business value of IT investments.
Aligning IT strategy with business strategy has been one of the top three issues confronting IT and business executives for more than 20 years. Given this focus and attention over the years, most enterprises should finally have attained good IT and business alignment, but recent polls of CIOs and business executives reveal that aligning IT and business goals remains their No. 1 or 2 priority. Why is alignment so elusive, and when can enterprises ever expect to attain it? IT and business alignment begins and ends with good IT governance. Alignment of IT strategy and business strategy is the by product of strong IT governance structures and processes that have matured to the point of being part of an organization's culture.
You’ll learn IT and business alignment skills through hands-on exercises, interactive case studies and relevant discussions with your peers and an experienced IT consultant.
Workshop topics to be covered:
1st session: 9:00am - 10:45am
- What is business and IT alignment?
- Business Strategy
- IT Strategy
- Alignment between business and IT strategy
2nd session: 11:00am - 1:00pm
- Successful alignment between business and IT strategy
- Importance of alignment between business and IT strategy
- Factors that promote alignment between business and IT
- Case study
3rd session: 1:45pm - 3:00pm
- Factors that promote alignment:
- People Factors
- Process Factors
- Organisational Factors
- Case Study
4th session: 3:15pm - 5:30pm
- ITIL best practices for IT and business alignment
- Service Desk
- Incident Management
- Problem Management
- Change Management
- Release Management
- Configuration Management
- What true IT-business alignment should look like IT Project and Quality management