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Inter-organizational Conflicts and Negotiation
About Workshop


Organizations put employees in competitive positions to attain their strategic objectives, but this competition fuels interpersonal and inter-organizational conflicts in the long run. From start-ups to large corporate giants, inter-organizational conflicts are a reality and if not addressed properly and on time, this certainly will lead to a drastic fall of productivity, frequent employee turnover, increased operation cost and will a portray negative corporate image in the market place. In this highly interactive training workshop, we will learn the scientific and proven approaches to identify and resolve conflicts within the organization.

Workshop topics to be covered:

1. Conflict
a. Substantive and Emotional Conflicts
b. Levels of Conflict
c. Inter-organizational Conflict

2. Constructive and Destructive Conflicts
a. Conflict Situation Faced by Managers Today
b. Understanding the Stages of Conflict

3. Conflict Management Approaches
a. Indirect Conflict Management Approaches
b. Direct Conflict Management Techniques

4. Negotiation
a. Organizational Setting for Negotiation
b. Negotiation Goals and Outcomes
c. Ethical Aspects of Negotiation

5. Different Approaches to Negotiation
a. Distributive Negotiation
b. Integrative Negotiation

6. Managerial Issues in Negotiation
a. Gaining Integrative Agreements

7. Classic Two-Party Negotiation

8. Common Pitfalls in Negotiation

9. Communication and Negotiation

RESOURCE PERSON: Mr. Taufiqur Rahman, MBA, University of New Haven & BBA, University of Mississippi, USA; is a former lecturer of North South University and a veteran marketing professional and consultant in Bangladesh. With over 14 years of experience in senior level positions at various well reputed companies like Toyota Motor Sales (USA) Inc. in the USA, he has practically worked at all aspects of Marketing and Sales including core Sales Operations, Strategic Marketing, Brand Management, Advertisement and Media Planning, Logistics and Distribution, Budgeting and Implementation and International Marketing (including Commercial Affairs). He is well experienced in FMCG, Telecom, Transport & Logistics (Freight Forwarding & Courier Services) and Manufacturing Industries.

He has engineered several campaigns and methodologies which have been taught at the Department of Mass Communication of the University of Dhaka as case studies. He has worked in every corner of Bangladesh and participated at various trade fairs abroad (Dubai Int’l Trade Fair, Halal Showcase Malaysia, Masse Frankfurt, Germany and Masse Hong Kong among the major ones). He has travelled widely throughout North America, Europe and Asia for export market expansion.

He is presently working as an Independent Consultant and Researcher in the areas of Marketing Communication, Strategic Marketing and Corporate re-engineering for various world renowned FMCG, Manufacturing and IT concerns in collaboration with SBS Training & Development Sdn Bhd. Malaysia; Pallier Solutions Sdn Bhd. Malaysia; Fangrui International Consulting Company, China; and Columbine Consulting, South Africa; . He is a Life Member of American Management Association, New York, USA and American Alumni Association, Bangladesh. He has also authored several books, two of which are in process of publication from a renowned publishing house in Bangladesh.
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12 Kawran Bazar
Dhaka, Bangladesh
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