Grievance handling procedure is a part of Labor Laws. It is the successive phase of domestic enquiry, which is mandatory as per Labor Law. Through grievance handling, conflict in the workplace is resolved. To motivate the employees, grievance handling is compulsory. Without managing the conflict, motivating employees is a hard task. To maintain a healthy environment and congenial atmosphere in the organization as well as to avoid legal obligation, we should know how to handle grievance, motivate the employee and manage conflict.
How participants will benefit after the course:
Participants will learn about the techniques of motivation and conflict management.
Participants will learn how to handle grievance as per labor law.
Participants will be aware of the impact of the related labor laws
Proper justice will be ensured in the workplace.
Behavior of the employees will be changed.
Legal obligation will be met.
Management will be able to take right decision.
Healthy environment and congenial atmosphere will prevail in the organization.
Productivity will be increased.
Workshop topics to be covered:
A) Grievance under section 33 of Labor Code-2006
B) Other Grievances
3. How to conduct grievance enquiry
4. Types of Grievance
5. Major cause of Grievance
7. Techniques of Motivation
8. Packages for Motivation
9. How do we motivate?
10. What to do to motivate?
11. What is Conflict?
12. Is conflict normal?
13. Organizational Conflict
14. The effect of conflict on organizational performance
15. Perceptual difference
16. Level of conflict
17. Types of conflict
18. Styles of conflict Management
19. Managing anger
20. The hidden cost of Anger
21. Ways to manage conflict.
22. Steps to dealing with conflict
23. Agree the problem
24. Listen & Hear
25. Active Listening
26. What if they don’t want to talk
27. Follow up