The Training program will focus on Customer Relationship building which is beyond our current practice of Customer Service through various tools and state of the Art techniques. The training will cover full 360 degree circle of building customer relationship which leads the company to gain greater customer loyalty and revenue/profit. The materials and tools will be linked with practical and real life examples of our country’s national large corporate houses and as well the big multinational corporations dealing in the service oriented industry. Training will also consist of Theoretical aspects of the General Customer Service Management.
How participants will benefit after the course:
After attending the training program, a trainee will be able to design and implement Customer Relationship Team independently in his/her company or organization. Also S/he can improve his current organizations existing customer service department to next level to achieve additional value (Sales/ Customer loyalty) for the company. Executives, who are currently working in the Customer Service department, can improve their effectiveness and efficiency as well as achieve greater success in their career by attending the Workshop.
Workshop topics to be covered:
Topics to be covered:
1. What is Customer Service and Customer Relationship
2. Setting up the Team
3. Building Customer Relationship
4. Continuous Training and Follow Up
5. Driving Sales and Awareness of Company Product/Offerings: Upward Selling
6. Tools of Tracking Performance
7. Linking Marketing and Sales Campaign in Customer Relationship.
8. Essential Etiquettes in Relationship Building (DO’s and DONT’s)
1. Case Study1: Real life Customer Service Department Setup through the Trainees in Teams.
2. Case Study2: Marketing Campaign Linking Up with Customer Relationship Department.
3. Strategic Overview of Customer Relationship Department for the Company.
4. Way Forward and Closing