Todays secretaries and administrative professionals are doing more than ever before. They are the face of an organization and power behind the top executives. Executive secretaries and administrative assistants not only provide support to the various levels of business and organizational management but also work closely with the executive whom they support.
This session highlights the importance of this role within a company and aims to provide the skills with which the effective secretary and administrative assistant can contribute fully to the managers and organization success.
At the end of the workshop, the participants will be able to:
Understand how Executive Secretaries and Administrative Assistants add value to the organization productivity.
Demonstrate effective telephonic skills in a business environment.
Learn how to increase the impact of your communication.
Understand how to meet the boss expectations.
Develop strategies for planning and getting organized.
Manage your time efficiently and stay ahead of the deadlines.
Develop the skills needed to be a professional secretary and administrative assistant.
Acquire essential business correspondence skills.
Workshop topics to be covered:
Essential Telephonic Skills:
Learning good telephonic etiquettes to handle incoming and outgoing calls.
Enhancing verbal and vocal skills during telephonic communication.
Obtaining and providing the right information.
Tackling telephonic interruptions effectively.
Understanding the benefits of being organized.
Managing your desk and maintaining your file system effectively.
Developing more proactive approach towards work.
Negotiating effectively with external customers, hotels, suppliers and contractors.
Managing travel plans of boss.
Organizing and managing meetings.
Essential Email Etiquettes:
Composing and writing emails in an effective manner.
Adopting Email Etiquettes and learning Dos and Donts of professional emails.
Avoiding and correcting the common mistakes people make in email writing.
Learning how to communicate your point of view effectively.
Using clear, concise and well planned communication with E-Prime technique.
Reducing misunderstanding & communication gap to resolve conflicts.
Planning your work load and prioritizing your tasks.
Learning the proven strategies to get most out of your time.
Staying a step ahead from your boss.