Quality Audit is a systematic and independent examination to determine whether quality activities and related results comply with planned arrangements. It also ensures whether these arrangements are implemented effectively and are suitable to achieve objectives. Internal Audit is the best way that allows one to ensure that the quality system itself is adequately defined and understood. It provides assurance that the documented system is fully implemented. Quality audit can also be used to evaluate the need for improvements or corrective actions.
How participants will benefit after the course:
The training will enrich the participants with recent knowledge and techniques about conducting internal auditing of a documented management system including the scope of the audit. It will make them aware of the preparations required for conducting an effective internal audit; how an internal audit is planned, scheduled, held and how the participants are assessed for the training effectiveness. Participants will learn how to prepare an audit checklist and what they can look for while auditing and how an audit report is prepared for submission to their top managements.
Workshop topics to be covered:
1 What is ISO?
2 Evolution of ISO Standards
3 What is the ISO 9000 family of standards?
4 Eight Quality Management Principles
5 Mandatory documentation of ISO 9001:2008
6 Basic Quality Concepts
7 Costs of quality
8 Definitions of quality, quality control and quality assurance and evolution of quality management
9 Evolution of PDCA (Plan-Do-Check-Act) cycle
10 Management system concepts and its dynamics
11 Internal and external benefits of implementing ISO 9001:2008 QMS in an organization
12 Why internal audit is necessary?
13 Concepts relating to audit, audit information and certification
14 Types of audit
15 Analysis of clause 8.2.2 of ISO 9001:2008 standard on internal audit
16 Audit planning and preparation
17 udit team, audit schedule, audit report
18 Educational and professional qualifications of auditors
19 Duties of lead auditor and auditors
20 Competence, skill and acceptable characteristics of an auditor
21 Audit techniques and audit checklists
22 Conducting an audit- opening meeting, audit process, reporting deficiencies and closing meeting
23 Auditor’s six friends
24 Examination and evaluation of audit findings
25 How to handle difficult audit interview
26 Closing meeting
27 Audit reporting – Follow up audit
28 Positive reporting
29 Reporting deficiencies- NCR form
30 Noncompliance report and corrective action request
31 Submitting audit report
32 Contents of an audit report
33 Expectation from auditee