About Workshop
Total Quality Management combines both philosophy and methodology to present a uniquely powerful approach to management. This workshop covers both TQM philosophy and its practical methods including key concepts, tools, and analytical processes.
Total Quality Management (TQM) has been one of the most influential methods used in managing business processes over the last 30 years. It has been incorporated as a vital component, in the management systems of some of the world's most successful enterprises. Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the company’s operations, with processes being done right the first time and defects and waste eradicated from operations.
Learn how to:
• Adopt TQM as a fundamental business strategy
• Communicate the importance of customer focused TQM
• Use seven QC tools for data collection and analysis
• Implement a business strategy driven by Total Quality Management (TQM)
• Accomplish the cultural transformation necessary for successful implementation of total quality practices
Course Materials:
A Trainer Self-made Training Courseware includes power point presentation, textbook on TQM 7 tool and relevant templates.
Methods:
The participants will take part in demonstrations so that they may use TQM methods and apply them to their own place of work. The workshop will also discuss how to start a quality management program. It reviews the history of quality and examines the wide variety of philosophies, concepts, and techniques for managing, controlling and improving, quality. Finally, it takes you step-by-step through the implementation process.
Workshop topics to be covered:
Day 1
Session 1: Background
• The History of TQM
• TQM Philosophy
• The Eight Elements Of TQM
• QC circle concept
Session 2: Basic QC tools (with MS excel and Minitab)
• Pareto Principle
• Scatter Plots
• Control Charts
• Flow Charts
• Cause and Effect , Fishbone, Ishikawa Diagram
• Histogram or Bar Graph
• Check Lists
• Check Sheets
Day 2
Session 1: New QC tool
• Affinity diagram
• Relations diagram
• Tree diagram
• Matrix diagram
• Matrix data analysis
• Arrow diagram
• Process Decision Program Chart (PDPC)
Session 2: Sustaining Quality
• Presentation
• Managing Human Resources In a Total Quality Environment
• Sustaining Total Quality
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