Total Quality Management combines both philosophy and methodology to present a uniquely powerful approach to management. This workshop covers both TQM philosophy and its practical methods including key concepts, tools, and analytical processes.
Total Quality Management (TQM) has been one of the most influential methods used in managing business processes over the last 30 years. It has been incorporated as a vital component, in the management systems of some of the world's most successful enterprises. Total Quality is a description of the culture, attitude and organization of a company that strives to provide customers with products and services that satisfy their needs. The culture requires quality in all aspects of the companys operations, with processes being done right the first time and defects and waste eradicated from operations.
Learn how to:
Adopt TQM as a fundamental business strategy
Communicate the importance of customer focused TQM
Use seven QC tools for data collection and analysis
Implement a business strategy driven by Total Quality Management (TQM)
Accomplish the cultural transformation necessary for successful implementation of total quality practices
A Trainer Self-made Training Courseware includes power point presentation, textbook on TQM 7 tool and relevant templates.
The participants will take part in demonstrations so that they may use TQM methods and apply them to their own place of work. The workshop will also discuss how to start a quality management program. It reviews the history of quality and examines the wide variety of philosophies, concepts, and techniques for managing, controlling and improving, quality. Finally, it takes you step-by-step through the implementation process.
Workshop topics to be covered:
Session 1: Background
The History of TQM
The Eight Elements Of TQM
QC circle concept
Session 2: Basic QC tools (with MS excel and Minitab)
Cause and Effect , Fishbone, Ishikawa Diagram
Histogram or Bar Graph
Session 1: New QC tool
Matrix data analysis
Process Decision Program Chart (PDPC)
Session 2: Sustaining Quality
Managing Human Resources In a Total Quality Environment
Sustaining Total Quality