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Improving Organizational Performance with Balanced Scorecard

Introduction

Measuring success is one of the biggest challenges that business functions face in today’s competitive world. Line managers and Departmental Heads often fail to identify the correct KPIs (Key Performance Indicators) relevant to their function be it engineering, manufacturing, IT, finance, customer service or even HR. Effective goal setting ensures increased efficiency in performance management and proper accountability leading to achieving measurable success.

How participants will be benefited after the course?
After participating in the training you will be able to master the following topics-
• Developing measurable KPIs linking future prospects
• Balanced Score Card (BSC)
• Characteristics of SMART KPI
• KPI development process
• Balancing Operational & Strategic KPIs
• Monitoring KPIs through Performance Management System (PMS)

Methodology

Interactive Lecture, PowerPoint Presentation, Role Playing, Practical and real life examples.

Contents of Training:

Session-1:
1. Goal, goal setting and aligning vision with strategy
2. Performance Vs. potential: the Balanced Score Card (BSC) approach
3. Hands on exercise in developing Strategic Road Map using BSC

Session-2:
4. From macro to micro level- how organizations execute goal setting process?
5. Balancing operational & strategic KPIs
6. Hands on exercise in developing individual and team KPIs

Session-3:
7. Presenting one’s own KPIs
8. What is a dashboard and how to use it?
9. Deploying goal setting to individual level: role of Performance Management System (PMS)

Session-4:
10. Role Play: Being a KPI consultant!
11. Creating and sustaining a performance driven culture
12. Examination/Quiz

Wrap-up & Distribution of certificates

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Contact

9140345, 9117179

workshop@bdjobs.com

Bdjobs.com Ltd.

19 th floor (East), BDBL Building (Old BSRS)
12 Karwan Bazaar
Dhaka - 1215

Talent Managers, HR Generalists, Senior/mid or entry level corporate professionals, independent entrepreneurs, and Managers across all functions.
Arrangement for Certificate, lunch and two tea-break would be made by the Organizer during the workshop.