Measuring success is one of the biggest challenges that business functions face in today’s competitive world. Line managers and Departmental Heads often fail to identify the correct KPIs (Key Performance Indicators) relevant to their function be it engineering, manufacturing, IT, finance, customer service or even HR. Effective goal setting ensures increased efficiency in performance management and proper accountability leading to achieving measurable success.
How participants will be benefited after the course?
After participating in the training you will be able to master the following topics-
• Developing measurable KPIs linking future prospects
• Balanced Score Card (BSC)
• Characteristics of SMART KPI
• KPI development process
• Balancing Operational & Strategic KPIs
• Monitoring KPIs through Performance Management System (PMS)
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