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Communication Skills for HR & Administrative Professionals


Communication is simply a two way process of exchanging ideas, information or transmitting verbal and non-verbal messages.

The process of communication is what allows us to interact with other people; without it, we would be unable to share knowledge or experiences with anything outside of ourselves.

Effective communication helps us better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish. As simple as communication seems, much of what we try to communicate to others—and what others try to communicate to us—gets misunderstood, which can cause conflict and frustration in personal and professional relationships. By learning these effective communication skills, we can better connect with our friends, and coworkers.

As HR & Administrative professionals play an important role in driving the business of an Organization, so effective communication skills of HR & Administrative Professionals can only get ahead any organization to its expected success.

How participants will benefit after the course:

The participants will be aware of-
a. the effective communication skills
b. Improving Communication Skills in Business and Relationships
c. the courtesy in communication
d. the approach style in communication
e. the impact of good communication
f. Employee performance will be improved
g. Company performance will be improved
h. Good environment will be ensured


Interactive Lecture, PowerPoint Presentation, Question and Answer Session.

Contents of Training:

1. Introduction
2. What is communication
3. Basic Communication principles
4. Communication Process
5. Verbal & Non Verbal Communication
6. Rules of Communication
7. 7 c’s of Communication
8. Telephone Etiquette
9. Listening Skills
10. Questioning
11. Communication Trilogy
12. Give Good Information
13. Seven positive principles of cooperative communication
14. Gather good information with ears
15. Closed vs open questions
16. Active listening skills
17. Bad habits of poor listener
18. How to improve existing level of communication
19. Success for you
20. The communication equation
21. Effective communication skill
22. Barriers to effective communication
23. Constraints on communication
24. Main points to remember about oral presentation
25. Attributes of good oral communication
26. Interpersonal communication skill

27. Communication skills for HR Professionals-

Communication during:
- Interview Call
- Preliminary Interview
- Final Interview
- Delivery of offer/appointment letter
- Providing JD
- Induction
- Explaining Company vision & mission
- Leave approval
- Appraisal on probation
- Communicating any office rules/policy/internal recruitment advertisement
- Delivery of Confirmation letter
- Half yearly/Annual Appraisal
- Appraisal feedback
- Delivery of increment/promotion letter
- Career planning
- Learning & Development
- Assignment of new role
- Transfer
- Counseling
- Giving feedback of any bad/good performance
- Issuing show cause notice
- Considering reply
- Forming enquiry committee
- Conducting enquiry by the committee
- Awarding punishment
- Exit interview
- Receiving a grievance petition
- Grievance Enquiry
- Grievance reply
- Litigation
- Resignation
- Golden Handshake offer
- During termination
- After separation from service
- Recovery of any dues amount

28. Communication skills for Administrative Professionals-

Communication during:
- Showing attitudes
- Complying code of ethics
- Dress code
- Discipline with other colleagues
- Managing drivers
- Managing support staff & security guards
- Dealing with vendors /suppliers
- Dealing with third party contractors
- Dealing with internal customers
- Dealing with employee of other depts.
- Dealing with trade unions
- Dealing With tenants
- Dealing with Law enforcing agencies
- Govt. Agencies
- Dealing with License providing authority
- Making an agreement
- Dealing with courier service people
- Dealing with service provider- private/public
- Receiving phone calls – Internal/external
- Receiving guest
- Observing a family day/any events
- Providing a sad news
- Receiving a sad news from other colleagues
- Illness
- Appreciation
- Giving an update/feedback
- Getting any complain from team members
- Listening
- Explaining a situation
- Communicating disciplinary steps
- Assigning any job and getting feedback
- Emotional stage
- Failure to do any assigned job

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9140345, 9117179 Ltd.

19 th floor (East), BDBL Building (Old BSRS)
12 Karwan Bazaar
Dhaka - 1215

HR & Administrative professionals
Office Secretary for MDs & CEOs
Personal Assistant and Private Secretaries
Front Desk Executive
Would-be Entrepreneurs
Business Executives from any business firm, NGOs, Trust, Foundation
Any other persons having special interest in effective communication.
Asst. Managers & Managers.