Balanced Scorecard: Tool for Navigating Organizational Performance training centre in Bangladesh


Balanced Scorecard: Tool for Navigating Organizational Performance


The balanced scorecard is a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of the organization, improve internal and external communications, and monitor organization performance against strategic goals. It was originated by Drs. Robert Kaplan (Harvard Business School) and David Norton as a performance measurement framework that added strategic non-financial performance measures to traditional financial metrics to give managers and executives a more 'balanced' view of organizational performance.

Balanced scorecards have emerged as one of the most effective business tools available today. The bad news is that there is much confusion out there in the business world as to exactly what a Balanced Scorecard is, and how to design and implement ones that work. The good news is that this workshop solves these problems — and more.

This course has been designed specifically to provide you with the very best and most up-to-date ideas, concepts, and tools for designing and implementing Balanced Scorecards — successfully, and with a minimum of muss or fuss. Apply them, and we are certain that you’ll be able to benefit from their significant promise — achieving the high level of business success that Balanced Scorecards can unlock in any organization.

The balanced scorecard suggests that we view the organization from four perspectives, and to develop metrics, collect data and analyze it relative to each of these perspectives: The Learning & Growth Perspective, The Business Process Perspective, The Customer Perspective, The Financial Perspective

After successful completion, participants will be able to
• Understand the basic concept & importance of Balanced Scorecard
• Understand the CHARISMA of Balanced Scorecard
• Understand the Balanced Scorecard Frame work
• Design Balanced Scorecard for every individual
• Use Balanced Score card as the tool of Performance Management System
• Implement Balanced Score Card system in the organization


Case Study
Role Play/ Simulation
Lecture Discussion and
Sharing/ Participatory

Contents of Training:

Module-1: The ABCs of Balanced Scorecard

o Goals, scores and the Balanced Scorecard
o Building and balancing scorecard strategies
o Planning for the balanced scorecard
o Putting your Balanced scorecard into action

Module-2: Translating vision and strategy: Four perspectives

o The Customer: the critical leg
- Understanding your role with customer
- Creating a customer scorecard
- Building a customer leg dashboard

o Financial Measurement: The Foundation Leg

- Understanding your role in Financial Measurement
- Building the Financial Leg scorecard
- Building the financial leg dashboard

o Internal Business Process: The value creation Leg

- Understanding your role in Internal Business Process
- Building the Internal Business Process Scorecard
- Building dashboard for internal business process

o Knowledge, education and growth: the learning leg

- Understanding your role in Learning & Growth
- Creating the Knowledge, Education and Growth scorecard
- Creating the Knowledge, Education and Growth dashboard

Module-3: Balanced Scorecard for Strategic Decision:

o Use BSC to identify opportunities for improvement

- Linking BSC to Performance Measurement tool
- Identify the gap between actual and standard
- Find out the opportunities

o Use BSC for Strategic Decision Making

Module-4: Implementation of Balanced Scorecard

o Steps in designing Balanced Scorecard
o Steps in Implementation of Balanced Scorecard
o Challenges for implementing Balanced Scorecard in the organization
o How to overcome those challenges
o Success Factor for BSC Implementation

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Arrangement for Certificate, lunch and two tea-break would be made by the Organizer during the workshop.