Retail Customer Service training centre in Bangladesh

New
EMI EASY PAY

Retail Customer Service

  • Date : Saturday, September 28, 2019
  • Duration : Day(9.30 am-5.30 pm)
  • No. of Classes/ Sessions : 1 Day
  • Class Schedule : Saturday
  • Last Date of Registration : 26 September, 2019
  • Venue : Bdjobs Training, BDBL Building (Level 19), 12 Kawran Bazar C/A, Dhaka 1215.

Introduction

The Retail Customer Service Skills Training Certificate Program prepares participants with the skills and knowledge needed for successful careers in today’s retail world. This is an excellent option for those already working in a retail environment and wanting to advance in their careers or for those interested in starting new retail jobs. The program emphasizes customer service skills that can be applied in a wide variety of retail settings.

Objective
The program emphasizes customer service skills that can be applied in a wide variety of retail settings.

Methodology

Activity based real life demonstration; Games; Related audio-video visuals; Role play; Group Activity

Contents of Training:

The Training includes the following topics:
o What is customer service?
o The Importance of Good Customer Service In a Retail Store
o Types of customers
o Top 10 Ways to Turn Off Customers
o 21 Tips for Excellent Retail Customer Service
o Appealing to Repeat (Loyal) Customers
o Telephone Handling
o Dealing with the Disgruntled Customer
o 11 Ways to Tell Your Customer No
o G.U.E.S.T
o Managing Time
o Working in teams
o Managing yourself and others
o Becoming successful in the retail world

Related Courses

Mohammad Salauddin
  • Friday, July 19, 2019

Sales Skills & Techniques for Professionals

Marketing/ Sales
Course at Chattogram
Price 2,500 Tk + VAT
M Ekhtier Ahmed Evan
  • Friday, July 19, 2019

The demise of retail due to online competition and the ...

Marketing/ Sales
Course at Chattogram
Price 2,500 Tk + VAT
Mohammed Eayd Ul Islam
  • Saturday, July 20, 2019

This Tanning will cover all the roles and responsibilities ...

Marketing/ Sales
Price 14,000 Tk + VAT
Moshiur Monty
  • 24 Jul - 4 Sep 2019

This course will explains step-by-step all the ...

Marketing/ Sales
Manufacturing, distribution and retail leaders; Supply chain and Operations Managers Purchasing and Procurement Managers; Logistics Planning & Inventory Managers; Sales force; customer service representative; Customer service leaders; Front desk managers; Beginner in retail world.
Arrangement for Certificate, lunch and two tea-break would be made by the Organizer during the workshop.

Resource Person

Ridwanul Karim Chowdhury

Certified NLP Practitioner, Professional Trainer & Development Analyst

Ridwanul Karim Chowdhury has been working in different segments of customer service operation for the last 10 years with an excellent portfolio with Leadership Experience. He was a head of training and information management in Grameenphone Ltd. He was responsible for running competence driving program within the organization, he was responsible to lead information value chain, and he is specialized on development activities like coaching, guiding, training need assessment; Setting KPI etc. Previously, he was responsible for ensuring quality of Customer Service. He was the head of stakeholder and campaign management. He has work experience as NPS channel manager. At present He is working as a freelancer Training and HR consultant in different leading consultancy firm in Bangladesh.

Mr. Ridwanul is a post-graduate and he is also HR certified from BIM. He has several professional and certified training records from various local and foreign training institutes. He has certified training on TOT, Operational Management, Time and Stress Management, People Management Skill, Basic Project Management, Presentation Skill, Feedback & Coaching ;Outbound Sales; Mastery on customer service; Leadership Development; Situational leadership; NPS mechanism & techniques; Lean Six Sigma; Vendor management; NLP Training.

As a development consultant; Ridwan is used to perform advanced; specialized and administrative duties in different segment of HR and people development policies in customer service of multinational telecom operator. He has rich experience to run and implement multinational best practice of HR culture like “driving values” effective assessment process named CBI (competency based interview process) and so on. He is specialized on guiding time and stress to ensure work efficiency and effectiveness. He has experience to work with HR cross functional team to develop different policy of customer service.

Apart from this; he has more than 5000 hours of training facilitation experience coverage with 3500+ employees and hundreds of external trainees. He has experience in providing training in Brac-Bank; SGS; Partex Star; bdjobs; businessexpress24; SMG; SIKO-Bangladesh; NAVANA; North South University; DESCO; Genex; Digicon; Merie Stopes; SINGER; Akij Motors and different other organizations and BPOs as an external trainer. He has very sound knowledge of customer service operation.

Activity based real life demonstration; Games; Related audio-video visuals; Role play; Group Activity