Explore your customer experience (Net promoter score-NPS) training centre in Bangladesh

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Explore your customer experience (Net promoter score-NPS)

Introduction

The program shall be conducted in an immensely practical manner through examples, illustrations, case studies, games, group work, data analysis and Q&A sessions with sharp focus on business results driven competency development. It shall also leverage examples standardized and world class Net Promoter Score framework templates to impart structured, hand-on, practical and implementation driven competencies to theparticipants.

Methodology

Activity based real life demonstration; Games; Related audio-video visuals; Role play; Group Activity

Contents of Training:

Introduction
•NPS Framework
•NPS Advantages and Benefits

Customer Segments and Loyalty
•NPS and Customer Profitability
•Key Segment Identification
•Customer Classification

Implementation Roadmap
•Roadmap development
•NPS Program management
•Build Buy-in and commitment

Implementation Roadmap
•Data Collection, analysis & reports
•Sampling strategies and responses
•Data control and monitoring

Action Planning
•Key driver’s identification
•Goal setting and strategies
•Build differentiated experience
•Learning and culture change

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Customer service professionals
Arrangement for Certificate, lunch and two tea-break would be made by the Organizer during the workshop.