Retail Sales Master Class training centre in Bangladesh

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Retail Sales Master Class

  • Date : 17 - 26 March 2019
  • Duration : Evening(6:30 pm-9:30 pm)
  • No. of Classes/ Sessions : 4 sessions
  • Class Schedule : Sunday and Tuesday
  • Total Hours : 12
  • Last Date of Registration : 16 March, 2019
  • Venue : Bdjobs Training, BDBL Building (Level 19), 12 Kawran Bazar C/A, Dhaka 1215.

Introduction

Engaging and well trained customer facing retail salespeople are essential to the success of any retail business, however the sales skills required to succeed in retail sales are often not seen as a priority and retail sales training is often overlooked.

This is something that we would like to change, because Sales-Guru is committed to sales and service excellence and believe that Retail Sales is one area of sales in which, very small changes to the way in which retail salespeople engage and sell, creates a positive buying atmosphere that leads to a large increase in sales.

A well trained customer facing retail sales team is critical to increasing sales and delivering a positive brand experience for your business, therefore it’s essential for a retail sales team to be motivated, project the right image, believe in their brand, engage and ask the right questions and understand the importance of unfaltering customer service. Our Retail Sales training module has been developed to cover these important aspects of Retail Sales and ensure a brilliant shopping experience for the customer and ultimately an increase in retail sales.

Methodology

Activity based real life demonstration; Games; Related audio-video visuals; Role play; Group Activity

Contents of Training:

* How to develop and maintain a positive and winning mind-set * How the correct shop floor etiquette attracts customers * Self-confidence which promotes friendly, valuable and engaging conversations * The psychology of retail selling * How to convert the “just browsing” to “I want to buy” customers ] * How to engage and sell to the different generations * Customer triggers – what you need to look for when a customer walks in * How to structure “smart questions” that unlock the buying vault of customer needs and objectives * How to up sell and cross sell * Words and phrases that help you create a buying atmosphere * That customer service is critical to the success of a retail sales person * The difference between a “Satisfied Customer” and a “Loyal Customer” * How to achieve “Customer Loyalty” * How to make “returns” a positive experience and a potential buying opportunity * Dealing with difficult customers * How to work together as a team to ensure sales success

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Resource Person

Ridwanul Karim Chowdhury

Certified NLP Practitioner, Professional Trainer & Development Analyst

Ridwanul Karim Chowdhury has been working in different segments of customer service operation for the last 10 years with an excellent portfolio with Leadership Experience. He was a head of training and information management in Grameenphone Ltd. He was responsible for running competence driving program within the organization, he was responsible to lead information value chain, and he is specialized on development activities like coaching, guiding, training need assessment; Setting KPI etc. Previously, he was responsible for ensuring quality of Customer Service. He was the head of stakeholder and campaign management. He has work experience as NPS channel manager. At present He is working as a freelancer Training and HR consultant in different leading consultancy firm in Bangladesh.

Mr. Ridwanul is a post-graduate and he is also HR certified from BIM. He has several professional and certified training records from various local and foreign training institutes. He has certified training on TOT, Operational Management, Time and Stress Management, People Management Skill, Basic Project Management, Presentation Skill, Feedback & Coaching ;Outbound Sales; Mastery on customer service; Leadership Development; Situational leadership; NPS mechanism & techniques; Lean Six Sigma; Vendor management; NLP Training.

As a development consultant; Ridwan is used to perform advanced; specialized and administrative duties in different segment of HR and people development policies in customer service of multinational telecom operator. He has rich experience to run and implement multinational best practice of HR culture like “driving values” effective assessment process named CBI (competency based interview process) and so on. He is specialized on guiding time and stress to ensure work efficiency and effectiveness. He has experience to work with HR cross functional team to develop different policy of customer service.

Apart from this; he has more than 5000 hours of training facilitation experience coverage with 3500+ employees and hundreds of external trainees. He has experience in providing training in Brac-Bank; SGS; Partex Star; bdjobs; businessexpress24; SMG; SIKO-Bangladesh; NAVANA; North South University; DESCO; Genex; Digicon; Merie Stopes; SINGER; Akij Motors and different other organizations and BPOs as an external trainer. He has very sound knowledge of customer service operation.

Activity based real life demonstration; Games; Related audio-video visuals; Role play; Group Activity