Convert your communication skill to an ART training centre in Bangladesh


Convert your communication skill to an ART


Individual and team success depends upon the ability of individuals to communicate with others, face toface, as well as virtually. Every interaction with another person determines how you are perceived andevery interaction is an opportunity to develop trust and exert positive influence. Whether presentingone to one or to an audience of one thousand, conveying information to a project team or delivering adifficult message, communicating effectively is one of the most powerful skills for achieving yourobjectives.

This course develops your ability to focus on your outcome, tune in to your audience and develop yourmessage for clarity and impact. Your ability to create an environment for open discussion and ongoingdialogue is crucial for communication success. The communications skills covered in this course willincrease your ability to exercise choice and control for every type of conversation, influence withoutauthority and improve quality of relationships and productivity.

What you will achieve
 Well defined goals for more effective communications
 The ability to create an open environment for communication
 The skill to communicate clearly
 Stronger relationships through powerful communication
 An understanding of other peoples communication styles and needs
 Techniques to facilitate effective team and meeting communications
 Emotional Intelligence to deal with difficult situations


Activity based real life demonstration; Games; Related audio-video visuals; Role play; Group Activity

Contents of Training:

Foundation Tools
 Set clear communication objectives
 Establish clear understanding of roles
 Perceptions and filters
 Appreciating different communication styles
 Identifying our own communication style and preference
 Adjusting to other styles

The Communication Process
 Stages of Communication
 Prepare the message
 Match the message
 Deliver the message
 Barriers to communication
 Johari window of communication
 Communication Exercise-Case Studies

Communication Skills
 Choice and Control
 Emotional Intelligence
 Four Key Components
 Developing Trust
 Voice tone and projection
 First impressions and building rapport
 Gaining Rapport
 Outcome Thinking
 Listening for understanding
 Expressing without Provoking
 Questioning for Specifics
 Summarizing

 Expanding the Skill Set
 Influencing Framework
 Guidelines
 Personal Needs and Motivations
 Influencing Strategy
 Influencing Exercise-Planning and Practice

Forms and methods of communication
 One-way versus two-way communication
 Process of communication o Breakdown of communication
 Different communication methods and their effectiveness

Challenging Situations Understanding and Managing Conflict
 Communicating Non-Defensively
 Communicating Exercise-Real Plays
 Facilitating Team Communications
 Dealing with Dreaded Behaviors
 Team Exercise-Difficult Situations

Summary and Action Planst
 Lessons learned and plans for ongoing development

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Individual; contributors, Managers, Team leaders, whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs, and create positive working relationships.
Arrangement for Certificate, lunch and two tea-break would be made by the Organizer during the workshop.