Management of Conflict, Grievance & Counseling at Workplace

Introduction

Handling of conflict, employee grievance and counseling are very common problem of organizations particularly factories with a large number of work force. The problems are considered to be very critical and complex HR issues which need high degree of focus from the part of management. Attaching importance to handle these issues professionally are very important. Resolving the issues with less importance may lead an organization to serious IR problem resulting to huge financial loss. The impact of the hidden cost of all these issues is highly  significant in  declining employee productivity of an organization.

Methodology

Interactive Lecture, PowerPoint Presentation, Question and Answer Session.

Contents of Training:

Conflict:

  • Level, causes and types of conflicts
  • Conflicts styles and steps to resolve
  • Managing anger
  • The hidden cost of conflicts

Grievance:

  • Principles, causes and types of grievance
  • Grievance handling procedures

Counseling:

  • Stress at work places
  • Common sources and affects of stress
  • Strategies for managing stress
  • Characteristics of counseling
  • Functions and process of counseling

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Supervisors, Managers and Directors of the organizations