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Essential Skills for HR & Administrative Support Professionals

Introduction

When it comes to a typical day at the office for an administrative professional, each day's planned agenda can change on a whim. Whether it be unexpected meeting requests to juggle, a last-minute announcement the boss needs to communicate, or a sudden request from the boss that shifts priorities, the tasks performed in a typical day are varied and ever-changing. But regardless of how much the agenda changes from day to day, there are standard tasks that every administrative professional will perform regularly.

Human Resource Dept. deals with an organization’s workforce or human resources. It is responsible for the attraction, selection, training, assessment and rewarding of employees, so as to achieve their maximum potentials and bring out the best in them. Administration dept. also get the jobs done by the support professionals of the organization to provide support to its internal and external customers. The support service should be effective and efficient.

In order to familiarize these matters, this training course has been designed for HR & Administrative Professionals.


How participants will benefit after the course:
•Participants will learn how to manage HR & Administrative tasks.
•Participants will be aware of the legal effect of their work
•Participants will learn about the other attributes of HR & Admin employee
•Productivity will increase
•Behavior of the employees will be changed
•Misconduct will be reduced
•Healthy environment and congenial atmosphere will prevail in the organization.

Methodology

Interactive Lecture, PowerPoint Presentation, Question and Answer Session.

Contents of Training:

Contents for Administrative Professionals:

1.Common Administrative support tasks:
a.Multi tasking
b.Travel
c.Correspondence d.Setup Meetings
e.Answer Phones
f.Interaction with all people
g.Scheduling Appointments
h.Preparing and Sending Correspondence
i.Writing and Preparing Reports, Documents, and Spreadsheets
j. Organizing and Running the Office

2.Arranging Business Travel, including considerations for international travel.
3.Visa
4.The steps for planning and scheduling meetings, as well as the key techniques for recording meetings:
a.Before the Meeting
b.During the meeting
c.After the Meeting

5.Filing System
a.Basic Filing Procedure

6.Purchase & Procurement
7.Petty Cash
8.Monitoring Cost
9.Legal Issues: GD, FIR
10.Labor Laws
11.Trade Union
12.Representing Your Boss
13.Maximizing Your Relationship with Your Boss
14.Interacting with Others
15.Putting Your Best Foot Forward.

Contents for HR Professionals:
1.Introduction
2.Alternative to Recruitment
3.Promotion from within
4.Skills Inventory & HRIS
5.Advantages & Disadvantages of Internal sources
6.Advantages & Disadvantages of external sources
7.Selection Method
8.Screening of CV’s
9.Steps to Recruitment
10.Job Analysis
11.Methods of Performing Job Analysis
12.Uses of Job Analysis
13.Steps in Job Analysis
14.Job Analysis Questionnaire
15.Writing Job Descriptions
16. Recruiting Sources
17. Selection Process
18.Recruitment & Selection Policy
19.Arranging Interview
20.Do’s and Don’ts of Interview
21.Assessment Centre
22.Interviewing Candidates
23.Interview Tips
24.Effective Interview questions
25.Interview Evaluation Form
26.Reference Check
27.Induction, Orientation & Socialization

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Bdjobs.com Ltd.

19 th floor (East), BDBL Building (Old BSRS)
12 Karwan Bazaar
Dhaka - 1215

Employees in HR & Administrative Support Positions, as well as individuals who want to refresh their Administrative skills.


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