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Leadership for Administrative Professionals


The Leadership for Administrative Professionals training course will enhance the leadership skills and enable you to influence and benefit those around with the enthusiasm and personal example, with the clarity and vision and with clear, confident and considerate communication. No matter what the job description, with honed leadership skills, one can definitely ‘do more, be more and achieve more’ for oneself and for the company.


Activity based real life demonstration; Games; Related audio-video visuals; Role play; Group Activity

Contents of Training:

Session 01
• Explain different types of disagreements
• Identify source of conflict
• Describe Christopher Moor’s conflict circle
• Articulate the benefits of conflict
• Manage conflict with difficult type of people most often found in the workplace
• Defining confrontation
• Identifying where you focus your attention and energy

Session 02
• Role of managing conflict in the workplace
• Current conflict resolution strategies
• Thomas Kilmann Conflict Mode Instrument
• Recognizing different styles of conflict
• Recognizing your own preferred way of dealing with conflict
• Identifying the impact of different conflict styles
• Crosby’s conflict process
• Reviewing different stages of the conflict process

Session 03
• Recognizing contributions and potential conflict management strategies to change outcome
• The wheel of influencing
• Nonverbal elements of influencing
• Stating wants
• Using consequences
• Suggesting and proposing ideas
• Giving feedback
• Adapting to the situation with integrity
• Apply problem-solving steps and tools

Session 04
• Analyze information to clearly describe problems
• Identify appropriate solutions
• Think creatively and be a contributing member of a problem-solving team
• Select the best approach for making decisions
• Create plans for implementing, evaluating, and following up
• Avoid common decision-making mistakes
• Make correct and timely decisions
• Use problem-solving model and toolkit
• Use SWOT Analysis Make good group decisions

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9140345, 9117179 , 01847 069208, 01926 673098, 01811 487982

• Office Managers
• Coordinators
• Supervisors
• Team Leaders
• Senior Secretaries
• Project Managers
• New leaders