Operations management (OM) is the business function responsible for managing the process of creation of goods and services. It involves planning, organizing, coordinating, and controlling all the resources needed to produce a company’s goods and services. Because operations management is a management function, it involves managing people, equipment, technology, information, and all the other resources needed in the production of goods and services. Operations management is the central core function of every company. This is true regardless of the size of the company, the industry it is in, whether it is manufacturing or service, or is for-profit or not-for-profit.
Operations management is the application of concepts, procedures and technologies to improve the process of transformation of resource inputs into outputs. The effectiveness and efficiency of an organization depends on how effectively and efficiently operations are managed.
PowerPoint Presentation, Games, Brainstorming and Discussion.
Contents of Training:
o Introduction to Operations Management
o Productivity, Competitiveness, and Strategy
o Forecasting Methods
o The Strategic Importance of Forecasting
o Forecasting Accuracy and Control
o Forecasting Method Selection and Usage
o The Influence of Product Life Cycle
o Forecasting Approaches
o Overview of Qualitative Methods
o Overview of Quantitative Methods
o Decomposition of a Time Series
o Seasonal Variations in Data
o Cyclical Variations in Data
o Monitoring and Controlling Forecasts
o Adaptive Smoothing
o Focus Forecasting
o Forecasting in the Service Sector
o Deliver – Planning and Control
o The nature of planning and control
o Capacity management
o Analytical queuing models
o Inventory planning and control
o Supply chain management
o Enterprise resource planning (ERP)
o Materials requirements planning (MRP)
o Lean synchronization
o Project management
o Quality management
o Statistical process control (SPC)
o Production System Design
o Product and Service Design
o Product Design
o Service Design
o Operations Strategy
o Process Selection
o Make or buy
o Type of operation
o Capacity Planning
o Decision Making in Capacity Planning
o Cost-Volume Analysis
o Linear Programming
o Facility Layout
o Basic Layouts
o Layout Design
o Work System Design
o Job Design
o Work Measurement
o Learning Curves and Analysis
o Project Management and Decision Making
o Project Management
o PERT and CPM
o Time-Cost Trade-Offs: Crashing
o Advantages of Using PERT and Potential Sources of Error
o Decision Making
o Decision process
o Decision theory
o Decision analysis
o Operations improvement
o Risk management
o Organizing for improvement
o Corporate Social Responsibility
o Operations and corporate social responsibility (CSR)
Upon completion of this Training participants will be able to:
• Identify and evaluate the processes, tools and principles of operations management to better understand the logistics and supply chain operations.
• Evaluate the quality processes in manufacturing and service sector to improve the operational performance.
• Identify future challenges and directions that relate to operations management to effectively and efficiently respond to market changes.
• Identify the processes needed to develop a new product from identifying the customer needs to delivering the final product.
• Apply the tasks, tools and underlying principles of operations management in the manufacturing and service sectors to improve organizational performance.
• Understand the major concepts in the functional areas of accounting, marketing, finance, and management.
• Evaluate the legal, social, and economic environments of business.
• Understand the global environment of business.
• Understand the ethical obligations and responsibilities of business.
• Apply decision-support tools to business decision making.
• Construct and present effective oral and written forms of professional communication.
• Apply knowledge of business concepts and functions in an integrated manner.
• Use specialized knowledge in Operations Management to solve business processes.
• Understand ‘operations’ and ‘operations management’
• Identify the roles and responsibilities of operations managers in different organizational contexts
• Understand the ‘transformation model’ to identify the inputs, transformation processes and outputs of an organization
• Identify operational and administrative processes
• Understand the boundaries of an operations system, and recognize its interfaces with other functional areas within the organization and with its external environment.