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KPI Master Class [2018 Edition]

Introduction

Business is challenging, especially during difficult economic times. It is also extremely competitive and our customers are becoming increasingly discerning. As a result business leaders and senior executives are all looking to improve performance, minimize errors and seek out new and novel ways to gain the edge over their competition. KPIs – when properly understood and used effectively provide a powerful tool in achieving just that.

KPIs are a ubiquitous in modern business. They are everywhere – common almost. And yet businesses that are using KPIs correctly and effectively are not common. Knowing about KPIs and understanding their relevance is ofcourse important and we’ll explore these essential topics in this workshop. But, when push comes to shove KPIs are only really useful if you identify the right ones to measure for your business and only measure those ones. They will only deliver mission critical data if you then use the KPIs and analyze what they tell you on a regular basis to inform and illuminate your decision making.

This workshop is therefore specifically designed to ensure that you design, implement and use KPIs correctly for the maximum impact with the minimum fuss. When used properly KPIs can become the compass that can guide you through even the choppiest of corporate waters leading your business to even greater success and prosperity.

Objective/ Benefit: After completion of this course participants will be able to:
1. Understand the concept and practices of KPI
2. Design and Measure KPI
3. Align KPI in every level
4. Implement KPI Project like KPI Professional
5. Drive Business Performance through KPI based PMS

Methodology


Exercise
Case Study
Role Play/ Simulation
Lecture Discussion and
Sharing/ Participatory

Contents of Training:

Module-1: Anatomy of Performance Management System<

• Performance Measurement Vs Performance Management
• Objective of PMS
• Methods of PMS
• Tools for PMS
• Organizational Performance Vs Team Performance Vs Individual Performance
• Challenges of PMS in Bangladesh Perspective

Practice & Exercise:
• Analysis of Performance
• PMS tool development

Module-2: KPI Chemistry

• KPI Terminology like: RA, KRA, PI, KPI, RI, Goal
• DNA of KPI
• Types of KPI
• Characteristics of KPI based PMS
• Benefits of KPI in Business

Exercise & Practice:
• Types identification
• DNA test
• KPI Story telling

Module-3: KPI Culture

• Awareness of KPI based PMS
• KPI for everywhere: Personal, Social and Professional life
• Buy In for KPI Project
• KPI for individual, Team and Organization

Exercise & Practice:
• Example of KPI in different area
• Tools and techniques for KPI culture

Module-4: Competency Framework for KPI Professional

• Area of Excellence (AoE)-1: Business Competency
• AoE-2: Process Competency
• AoE-3: Result Chain Analysis Competency
• AoE-4: Functional Integration Competency
• AoE-5: Role Profiling Competency
• AoE-6: Project Management Competency
• AoE-7: Goal Setting Competency

Practice & Exercise:
• Identification of specific Competency in each AoE

Module-5: KPI Designing

• Concept of RIGHT KPI
• Tools/ Formats for KPI design
• KPI Selection/ development technique
• Step for developing KPI
• KPI selection criteria
• Techniques for giving weightage of KPI

Practice & Exercise:
• Design KPI for Organization
• Design KPI for different Function
• Design KPI for different Individual

Module-6: KPI Selection

• Areas of KPI
• Result Chain Analysis
• Balanced Score Card for KPI selection
• CEEPP for KPI Selection
• IFO for KPI Selection

Practice & exercise:
• Selection of KPI based on BSC Model
• Selection of KPI based on CEEPP Model
• Selection of KPI based on IFO Model

Module-7: Goal Setting against KPI
• Benchmark Setting
• Steps for Goal Setting
• Goal Setting formats and tools

Practice & Exercise:
• Goal setting Organizational, Functional and Individual level KPI

Module-8: KPI Analysis

• Data Gathering for KPI Achievement
• Analysis of KPI Achievement
• Data Visualization for KPI Achievement
• Reward Management for KPI Achievement

Practice & Exercise:
• KPI Analysis

Module-9: KPI Project Implementation

• Role and Responsibility of KPI Project Owner
• Role and Responsibility of KPI Team
• Competency Framework for KPI Team Leader and members
• Role of Management in KPI Implementation
• Action Plan for KPI Implementation Project
• KPI Implementation: Challenges and way forward

Case Analysis & Exercise:
• Role of Management in KPI Project
• Role of KPI Team
• Challenges and Way forward

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