Total Quality Management Training training centre in Bangladesh


Total Quality Management Training


Gear your organization to meet customer satisfaction.

Total Quality Management (TQM) is a philosophy about quality that suggest for involving everyone in the organization in a quest for quality. The customer is the focal point in TQM, as the business is driven by customers. To ensure sustainable business, customer satisfaction is necessary. Everyone in the organization, from the top most chief executive, up to the bottom most workers, has to take part in this endeavor. Now a days, customer has lots of alternatives, continuously pressing to reduce price and on the other hand raising new new investment requirement on compliance issue. Customers are continuously developing competitors locally & globally. So to be superior & survive in the crucial time, TQM help to develop a culture of continuous improvement leading to zero defect.

After completion of the course, the participants will be able:
• To abreast of the latest developments in TQM
• To implement TQM in the organization.


Lecture & discussion, Power point presentation, peer learning, group work and presentation, Experience sharing, Case study exercises, Video clip.

Contents of Training:

• Concept of Quality
• Different aspects of Quality
• Evolution of modern Quality Concepts
• Brief on Quality Gurus
• Concept of Total Quality Management (TQM)
• Corporate management & TQM
• Policy Management
• Daily Management
• Comparative study of modern Quality systems
• Key points of QC problem solving
• 5S Techniques
• Mechanism of Preventing human errors
• Error Proofing SOP
• Kaizen
• Problem Solving Tools

o Brain Storming
o Flow Chart
o Matrix
o Check Sheet
o Pareto Diagram
o Cause & Effect Diagram
o 5W1H Questioning Technique
o Gantt Chart

• Quality control Circle (QCC)

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Top, Senior and Mid Level Executives, who are interested to contribute in the organization’s continual growth & improvement, want to be valuable by learning modern & proven management techniques.
Arrangement for Certificate, lunch and two tea-break would be made by the Organizer during the workshop.