Problem Solving Techniques for Professionals training centre in Bangladesh


Problem Solving Techniques for Professionals


Any professional faces with critical problems that needs to be solved for business development.

The Problem Solving Techniques Course is designed for those professionals who want to acquire techniques in problem-solving and decision making. At the end of the course, the participants would have a clear understanding of:
- Root cause analysis of problem,
- Generating and evaluating alternative solutions,
- Making appropriate decisions,
- And how to take responsibility for the decisions within own circle of influence.

This program brings a robust approach to bear on real business challenges that can be used in all sectors of business.
• Develop problem solving skills – learn how to tackle any issue the participants are facing with a logical process.
• Focus on the right problem – examine problems BEFORE trying to solve them to ensure that effort is spent appropriately.
• Develop a range of options – learn different ways to develop and build viable options before selecting the ‘best’ one.
• Save time – by understanding how to attack each problem; never again spend hours laboring over one problem.


Interactive and Workshop Based

Contents of Training:

Session 1: Introduction to Continuous Quality Improvement Techniques
• Defining Kaizen, Plan-Do-Check-Act (PDCA), Six Sigma, Zero defects, Right First Time, Continuous Improvement
• Seven Basic Quality Tools
- Histograms and capability analysis
- Control Charts
- Scatter Diagrams
- Pareto Charts
- Process flow diagrams and process maps
- Cause and Effect Diagrams
• The importance of working in teams when solving problems
• Poka-Yoke – Mistake Proofing
• Workshop on Team exercises using Poka-Yoke techniques

Session 2: Understanding Corrective Action
• The corrective-action process
• Understanding problem identification and brain storming
• 5 Why’s techniques and root cause analysis
• Analyzing effectiveness of their implementation
• 5W1H and 6W2H
• Because Logical Analysis Techniques
• Detailed specification of the problem
• Documentation of the background information and evidence
• Brainstorming of the causes
• Short listing of the causes
• Further detailed analysis of the short list using the 5 Why’s technique
• Conclusion as to the most likely root cause(s) of the problem
• Understanding Preventive Actions

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Arrangement for Certificate, lunch and two tea-break would be made by the Organizer during the workshop.