Advanced Communication Skill for Managers training centre in Bangladesh

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Advanced Communication Skill for Managers

Introduction

This advanced course focuses on communication in the context of information flow, control & decision-making exclusively designed for the Managers.

By attending this course one will discover the key secrets of fundamental relationship between communication & control. Just like finance ensures the smooth running of a team or organization by organizing the flow of money, advanced communication skills organize the flow of information throughout the organization.

What Will You Learn?
# Build agile teams that can rapidly respond to change.
# Improve awareness; think more clearly and communicate more concisely
# Make better decisions faster
# Use communication skills to create better plans
# How to communicate with people
# Use communication skills to improve implementation & performance
# Learn fast and more effectively
# Communicate with clarity and confidence

Methodology

Activity based real life demonstration; Games; Related audio-video visuals; Role play; Group Activity

Contents of Training:

Session One:
# Developing awareness of how impact is created
# What else would you like over the five days of this course?
# What does 'Communicating with Impact' mean to you?
# Making an Impact
# Communication dynamics - how it works
# Listening as a communications tool
# Listening with Empathy
# First Impressions and Attitude
# Assertiveness and Aggression
# Defusing conflict and arguments
# Body Language

Session Two:
# Exploring Influencing through the Power of voice
# Language and storytelling
# Breathing technique
# Stabilizing nervousness
# Improve volume control
# Voice projection
# Tone - The underlying intention of the message
# Speed -The subliminal effects of fast and slow speech
# Rhythm -Using pause and pace to create interest

Session Three:
# Pitch - Exploring the music in voice and language
# Increasing the power and impact of the voice
# Cultural differences in language styles and sound of the voice
# Stereotypes and assumptions which are set by vocal tone and nonverbal behaviors
# Linguistic styles of modern Anglo Saxon speech
# Words people use reveals their thinking, learning style and perception
# Story telling - Creating stories to communicate a specific idea
# Exploring internal and external motivators
# Project Buster an influencing strategy to get commitment and buy-in from people

Session Four:
# Non- verbal communication
# Handling Difficult Messages
# Dealing with crisis communications
# How behavior and communication styles together create a perception in the minds of others
# It's not what we have said but what the other person thinks we have said that is important
# Sometimes our words say one thing but our tone and actions will speak louder
# Understand how we are perceived by others
# 30-second Impact
# Choosing your Status
# Choosing the impact you make

Session Five:
# Gaining confidence
# Feeling and behaving more assertively
# Dealing with different levels in the business (externally as well as internally)
# Not being manipulated
# Setting clear boundaries
# Delivering tough messages while maintaining positive relationships
# Communication Cycle - Thought- Spoken- Heard -Understood - Agreed to - Acted on - Implemented
# Styles and Difficult People
# Feedback and how to make it best support moving things forward
# Internal boundaries - how people can become stressed or 'difficult' when they are crossed
# Art of Saying No - Techniques on assertiveness issues
# Having difficult conversations

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