Problem Solving Techniques for Professionals training centre in Bangladesh


Problem Solving Techniques for Professionals

  • Date : Friday, July 26, 2019
  • Duration : Day(9.30 AM-5.30 PM)
  • No. of Classes/ Sessions : Day Long
  • Class Schedule : Friday
  • Total Hours : 8
  • Last Date of Registration : 25 July, 2019
  • Venue : Bdjobs Training, BDBL Building (Level 19), 12 Kawran Bazar C/A, Dhaka 1215.


Any professional faces with critical problems that needs to be solved for business development.

The Problem Solving Techniques Course is designed for those professionals who want to acquire techniques in problem-solving and decision making. At the end of the course, the participants would have a clear understanding of:
- Root cause analysis of problem,
- Generating and evaluating alternative solutions,
- Making appropriate decisions,
- And how to take responsibility for the decisions within own circle of influence.

This program brings a robust approach to bear on real business challenges that can be used in all sectors of business.
• Develop problem solving skills – learn how to tackle any issue the participants are facing with a logical process.
• Focus on the right problem – examine problems BEFORE trying to solve them to ensure that effort is spent appropriately.
• Develop a range of options – learn different ways to develop and build viable options before selecting the ‘best’ one.
• Save time – by understanding how to attack each problem; never again spend hours laboring over one problem.


Interactive and Workshop Based

Contents of Training:

Session 1: Introduction to Continuous Quality Improvement Techniques
• Defining Kaizen, Plan-Do-Check-Act (PDCA), Six Sigma, Zero defects, Right First Time, Continuous Improvement
• Seven Basic Quality Tools
- Histograms and capability analysis
- Control Charts
- Scatter Diagrams
- Pareto Charts
- Process flow diagrams and process maps
- Cause and Effect Diagrams
• The importance of working in teams when solving problems
• Poka-Yoke – Mistake Proofing
• Workshop on Team exercises using Poka-Yoke techniques

Session 2: Understanding Corrective Action
• The corrective-action process
• Understanding problem identification and brain storming
• 5 Why’s techniques and root cause analysis
• Analyzing effectiveness of their implementation
• 5W1H and 6W2H
• Because Logical Analysis Techniques
• Detailed specification of the problem
• Documentation of the background information and evidence
• Brainstorming of the causes
• Short listing of the causes
• Further detailed analysis of the short list using the 5 Why’s technique
• Conclusion as to the most likely root cause(s) of the problem
• Understanding Preventive Actions

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Students, Fresh Graduates, Entry Level to Upper Level Management (Preferably from Service and Manufacturing Industries)
Arrangement for Certificate, lunch and two tea-break would be made by the Organizer during the workshop.

Resource Person

Sadat Shams, CSCM, PRINCE2®, IRCA LA

Managing Partner, Business Development and Strategy, Pyro Consult and Engineers

After graduating from Islamic University of Technology (IUT), OIC, Sadat Shams joined British American Tobacco Bangladesh in 2014 at the Operations Department, before leaving in November 2017.

At BATB, Mr. Shams, in his very first year, improved manufacturing output by 25% by improving machine efficiency and upskilling of people. Soon he was chosen to be a part of a specialized team to launch the Global BAT Project called Integrated Working System (IWS) in Bangladesh in 2015 and later coordinated the rollout of IWS throughout all machines in manufacturing in 2016 and 2017.

Simultaneously, he trained and developed more than 200+ shop floor employees in terms of Technical Skill, Efficient Machine Operation and EH&S. Simultaneously, he drove several projects like 5S and introducing Lean Methodologies to shop-floor employees to help achieve Operational Excellence.

In November 2017, Mr. Shams left BATB to pursue his career in the world of Consultancy and People Development, founding his firm The Glass Door CES. Simultaneously, he started pursuing Executive MBA at Institute of Business Administration (IBA), University of Dhaka.

So far, as an Auditor, he has conducted Safety Audits at several organizations, most significant being at OTOBI Limited, Chittagong Grammar School, G-Fifty Juice Factory, and Bashundhara Printing Limited.

As a consultant, he has worked with several organizations in building QMS and EHS Frameworks, most significant being MBioLogix, Bashundhara Printing and Process Automation Limited. He has also worked on several Feasibility Projects, including one for Daakbox, and lead 3 Feasibility Projects for Grant Thornton Bangladesh Limited.

He has also worked in the development sector, collaborating with Kaizen CRS, a reputed consultancy firm, to work on several projects, the most significant being at the European Union funded Shamerto Project, where he did research on the issues that hamper the business expansion of the SMCEs in Sherpur, Jamalpur, Gaibandha and Kurigram. His research also included investigation on the solutions to the aforementioned issues, as well as how these organizations can operate as capacity building agents for people development in their regions.

As a Corporate Trainer, Mr. Shams co-facilitated Process Optimization and Health and Safety trainings for 60+ Managers working with SGS Bangladesh. He also worked with Sirolli Institute at the weeklong Enterprise Facilitation kickoff training program for 20 people for Heifer International at Rajshahi. He also organized and co-conducted SR training for 50 employees of Bombay Sweets Co. Ltd. and facilitated an awareness building Training Program – Go Green – sponsored by EMK Center.

At the same time, he launched the Career Acceleration Program, a month-long training program focused on training Fresh Graduates, at United International University, East West University and Southeast University, and trained 100+ participants. He conducted 3 Day Long ‘Professional Competency Training’ at Ahsanullah University of Science and Technology for 60+ students. He also conducted workshops for 60+ fresh/recent graduates on aspects of operations and self-improvement for students of Dhaka University Economics Department.

Some of his significant professional certifications are as follows:
 Certified Supply Chain Manager (CSCMTM), ISCEA
 IRCA Certified Lead Auditor on Quality Management Systems (QMS) ISO 9001
 IRCA Certified Lead Auditor on Occupational Health and Safety Management Systems (OHSMS) ISO 45001
 Achieved PRINCE2® Foundation Certificate in Project Management
 Six Sigma Black Belt Course under STC Bangladesh
 Internal Auditor Course on ISO 14001:2015 Environmental Management System under SGS Bangladesh
 Internal Auditor Course on OHSAS 18001:2007 under SGS Bangladesh

Interactive and Workshop Based