Reach Your Goals to be A Successful Salesperson training centre in Bangladesh

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Reach Your Goals to be A Successful Salesperson

  • Date : Saturday, June 1, 2019
  • Duration : Day(10 am-4 pm)
  • No. of Classes/ Sessions : 1 Day
  • Class Schedule : Saturday
  • Last Date of Registration : 30 May, 2019
  • Venue : Bdjobs Training, BDBL Building (Level 19), 12 Kawran Bazar C/A, Dhaka 1215.
  • 10% OFF at bKash or Online Payment (Certificate, Handbook and Ifftar Box Included)

Introduction

To drive business results, successful salesmen focus on the buyer’s needs and provide solutions, not just make a sales transaction. Sales training objectives include learning how to analyze, present and negotiate effectively. Workshops typically start with lectures, demonstrations or case studies. Then, facilitators lead participants through role-playing exercises to apply tips, techniques and strategies learned from the instruction. At the completion of a typical session, participants have developed the skills and knowledge to identify their customers’ business drivers, qualify opportunities, demonstrate value to customers and respond to objections.Nowadays, customers and clients aren’t what they used to be. They are more knowledgeable, more sophisticated, more pressured and more demanding. They don’t have time to waste. They want to make informed buying decisions. As a result, organization that needs to increase the performance of their salespeople is adopting a more practical and effective sales approach.

Methodology

Activity based real life demonstration; Games; Related audio-video visuals; Role play; Group Activity

Contents of Training:

1. Surprising ways to create a winning Sales Mindset
• 5 simple steps to influence selling
• Sales Mindset
• Negotiation skill with activity
• Role Play
• Motivational video

2. Driving Performance of Sales People
• Rapport building skills with role play
• Interaction style assessment –participants will be assessed to understand their interaction styles
• Improving interaction styles
• Energizing sales people: Positive focus, Praise and Improvement feedback
• Playing related video to introduce real life experience
• BATNA Method
• ZOPA Method
• Emotional intelligence

3. Purpose, Success & Happiness – to Energize our Customer Service Mind-set
• Being Happy through caring for our customer
• Purpose of Living and Working [serving customers]
• Introducing Team work concept
• Activity based real life examples

4. Customer Service Concepts and Tools
• The attitude for unbelievable customer
• Managing Expectations of customers
• Customer Service Recovery
• Telephone handling to make SALE approach

5. Loving and Caring as Fundamental to Customer Service Success
• Love
• Rapport building
• Listening
• Questioning
• Connecting with customers

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Arrangement for Certificate, lunch and two tea-break would be made by the Organizer during the workshop.

Resource Person

Ridwanul Karim Chowdhury

Certified NLP Practitioner, Professional Trainer & Development Analyst

Ridwanul Karim Chowdhury has been working in different segments of customer service operation for the last 10 years with an excellent portfolio with Leadership Experience. He was a head of training and information management in Grameenphone Ltd. He was responsible for running competence driving program within the organization, he was responsible to lead information value chain, and he is specialized on development activities like coaching, guiding, training need assessment; Setting KPI etc. Previously, he was responsible for ensuring quality of Customer Service. He was the head of stakeholder and campaign management. He has work experience as NPS channel manager. At present He is working as a freelancer Training and HR consultant in different leading consultancy firm in Bangladesh.

Mr. Ridwanul is a post-graduate and he is also HR certified from BIM. He has several professional and certified training records from various local and foreign training institutes. He has certified training on TOT, Operational Management, Time and Stress Management, People Management Skill, Basic Project Management, Presentation Skill, Feedback & Coaching ;Outbound Sales; Mastery on customer service; Leadership Development; Situational leadership; NPS mechanism & techniques; Lean Six Sigma; Vendor management; NLP Training.

As a development consultant; Ridwan is used to perform advanced; specialized and administrative duties in different segment of HR and people development policies in customer service of multinational telecom operator. He has rich experience to run and implement multinational best practice of HR culture like “driving values” effective assessment process named CBI (competency based interview process) and so on. He is specialized on guiding time and stress to ensure work efficiency and effectiveness. He has experience to work with HR cross functional team to develop different policy of customer service.

Apart from this; he has more than 5000 hours of training facilitation experience coverage with 3500+ employees and hundreds of external trainees. He has experience in providing training in Brac-Bank; SGS; Partex Star; bdjobs; businessexpress24; SMG; SIKO-Bangladesh; NAVANA; North South University; DESCO; Genex; Digicon; Merie Stopes; SINGER; Akij Motors and different other organizations and BPOs as an external trainer. He has very sound knowledge of customer service operation.

Activity based real life demonstration; Games; Related audio-video visuals; Role play; Group Activity