Effective Telephony Skill & Front Desk Management training centre in Bangladesh

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Effective Telephony Skill & Front Desk Management

Introduction

Equip participants with the skills required to confidently manage high levels of customer. Participants will look at different types of customers and the ways in which they behave. Practical techniques and checklist will help delegates solve difficult situations and manage awkward customers. Participants will also be encouraged to develop greater understanding of their own behavior and explore the effect it may have on others.

Methodology

Activity based real life demonstration; Games; Related audio-video visuals; Role play; Group Activity

Contents of Training:

1. Mindset regarding customer service
2. How to apply Telephonic conversation Tools
3. How to create first impression to customer
4. To know about real life demonstration of Greetings
5. Voice Modulation Tools
6. Breathing Exercise to improve Voice Tone
7. Life demonstration to understand about voice modulation
8. To know about effective Listening Tools
9. Test Your Listening Skills
10. Body Language-How to do nonverbal communication
11. Implementation of Body language Tools
12. Body language game to get better understanding
13. Mechanism of conducting a meeting
14. How to make meeting minutes (MoM)
15. Dealing with difficult customer with different situation

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Arrangement for Certificate, lunch and two tea-break would be made by the Organizer during the workshop.