Results Based Management (RBM) is a critical factor in ensuring the success of a program/ project/teammanagement. It ensures that all aspects of designing, implementing and monitoring and evaluating aprogram/project/team management are done transparently and in a manner that ensures accountability. ThisRBM course strives to impart development practitioners with the essential skills that will help them in makingbetter decisions throughout the program/ project life/team management.
The course is designed to help participants in:-
Understanding what Results Management Is and is Not; Principles and Processes
Putting Results Based Management into Practice
Designing, Implementing and Monitoring Results Based Management Framework
Mastering Principles and Practices of Risk Management
Emphasis is on Practical skills. Plenary presentation & Group Work with the use of templates, and practicaltools will be supplemented with Knowledge Transfer Activities that each participant will develop andimplement in their work. After-Training, follow-up and remedial coaching will be offered to interestedparticipants and organizations on request. Only a small number of participants will be admitted for the trainingto ensure quality time utilization for each participant.
Interactive Lecture, PowerPoint Presentation, Video Demo, ...Other
When you put your customers into the heart of your business ...Other
This training will cover the major operational and business ...Other
we can't keep abreast with at least the basic ...Other
Ridwanul Karim Chowdhury
Certified NLP Practitioner, Professional Trainer & Development Analyst
Ridwanul Karim Chowdhury has been working in different segments of customer service operation for the last 10 years with an excellent portfolio with Leadership Experience. He was a head of training and information management in Grameenphone Ltd. He was responsible for running competence driving program within the organization, he was responsible to lead information value chain, and he is specialized on development activities like coaching, guiding, training need assessment; Setting KPI etc. Previously, he was responsible for ensuring quality of Customer Service. He was the head of stakeholder and campaign management. He has work experience as NPS channel manager. At present He is working as a freelancer Training and HR consultant in different leading consultancy firm in Bangladesh.
Mr. Ridwanul is a post-graduate and he is also HR certified from BIM. He has several professional and certified training records from various local and foreign training institutes. He has certified training on TOT, Operational Management, Time and Stress Management, People Management Skill, Basic Project Management, Presentation Skill, Feedback & Coaching ;Outbound Sales; Mastery on customer service; Leadership Development; Situational leadership; NPS mechanism & techniques; Lean Six Sigma; Vendor management; NLP Training.
As a development consultant; Ridwan is used to perform advanced; specialized and administrative duties in different segment of HR and people development policies in customer service of multinational telecom operator. He has rich experience to run and implement multinational best practice of HR culture like “driving values” effective assessment process named CBI (competency based interview process) and so on. He is specialized on guiding time and stress to ensure work efficiency and effectiveness. He has experience to work with HR cross functional team to develop different policy of customer service.
Apart from this; he has more than 5000 hours of training facilitation experience coverage with 3500+ employees and hundreds of external trainees. He has experience in providing training in Brac-Bank; SGS; Partex Star; bdjobs; businessexpress24; SMG; SIKO-Bangladesh; NAVANA; North South University; DESCO; Genex; Digicon; Merie Stopes; SINGER; Akij Motors and different other organizations and BPOs as an external trainer. He has very sound knowledge of customer service operation.