Professionalism in Retail Customer Service

Introduction

Any business where performance is measured by the number of customer and their level of satisfaction, it needs to continuous focus on its operations. Retail is such a business which needs nonstop focus on their Customer Service. With more and more demanding customers and rising competition, retaining customers is a big challenge. Many unintentional careless acts drive customers away. Therefore it has become extremely important to maintain professionalism in retail duty. This 1 day training workshop is based on discussion and knowledge sharing on practices of retail.

How participants will benefit after the course:
• Display professionalism in retail floor duty.
• Recognize unprofessional actions and gestures in Retail Customer Service.
• Classify customer type and mindset.
• Deliver proper dialogues with customers during shopping.
• Recognize and apply various customer service skills acquired from everyday life.

Methodology

Lecture, Discussion, Demonstration, PPP, Role play, Experience sharing, Case study, video presentation.

Contents of Training:

1. Professionalism
What is professionalism
Signs of a professionalism
Signs of unprofessional persons
How to avoid unprofessionalism

2. Body Language
body gesture posture
eye contact
facial expression
body distance
positioning and motion

3. Proactiveness
What is proactiveness
Why is proactiveness needed
How proactiveness affects performance and sales
How to be proactive during sales
Tips for proactiveness

4. Communication and Feedback
What is communication
Importance of communication
How to communicate in sales
Tips for communication and feedback.

5. On the job learning
How can we learn in our job
Tips for continuous improvement in sales

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Price: Tk. 2,500+VAT

(15% VAT is applicable in every purchase.)

Contact

9140345, 9117179 , 01811 487982

workshop@bdjobs.com

Retail Personnel, Sales Executive, Sales Assistant, Sales Boy/Girl, Supervisor, Outlet/Showroom Managers/In charges.