Any business where performance is measured by the number of customer and their level of satisfaction, it needs to continuous focus on its operations. Retail is such a business which needs nonstop focus on their Customer Service. With more and more demanding customers and rising competition, retaining customers is a big challenge. Many unintentional careless acts drive customers away. Therefore it has become extremely important to maintain professionalism in retail duty. This 1 day training workshop is based on discussion and knowledge sharing on practices of retail.
How participants will benefit after the course:
• Display professionalism in retail floor duty.
• Recognize unprofessional actions and gestures in Retail Customer Service.
• Classify customer type and mindset.
• Deliver proper dialogues with customers during shopping.
• Recognize and apply various customer service skills acquired from everyday life.
The course will start with the identification of the ...Other
Individuals and organizations continue to do business with ...Other
SAP is known as the best ERP software available in the ...Other
This course focuses on the behaviour and rules for the ...Other
(15% VAT is applicable in every purchase.)
9140345, 9117179 , 01811 487982