Any business where performance is measured by the number of customer and their level of satisfaction, it needs to continuous focus on its operations. Retail is such a business which needs nonstop focus on their Customer Service. With more and more demanding customers and rising competition, retaining customers is a big challenge. Many unintentional careless acts drive customers away. Therefore it has become extremely important to maintain professionalism in retail duty. This 1 day training workshop is based on discussion and knowledge sharing on practices of retail.
How participants will benefit after the course:
• Display professionalism in retail floor duty.
• Recognize unprofessional actions and gestures in Retail Customer Service.
• Classify customer type and mindset.
• Deliver proper dialogues with customers during shopping.
• Recognize and apply various customer service skills acquired from everyday life.
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