Essential Skills for Office Secretary

  • Date : Saturday, January 21, 2017
  • Duration : Day(9:30 AM-5:30 PM)
  • No. of Classes/ Sessions : 1 Day
  • Last Date of Registration : 20 January, 2017
  • Venue : Bdjobs Training, BDBL Building (Level 19), 12 Kawran Bazar C/A, Dhaka 1215.

Introduction

An office secretary, or administrative assistant, is a person whose work consists of supporting MDs, CEOs and management using a variety of communication & organizational skills. In other situations a secretary is an officer of a society or organization who deals with correspondence, admits new members and organizes official meetings and events. The objectives of this course are to familiarize the participants with necessary management, communication and organizational skills required by an office secretary to perform his/her duties more effectively.

How participants will benefit after the course:
• Develop the skills needed to be a professional secretary
• Participants will learn how to manage the job of Office Secretary.
• Participants will learn about the other attributes of Office Secretary
• Participants will be able to manage jobs effectively
• Support skills will be increased.
• Behavior & Approach will be developed
• Healthy environment and congenial atmosphere will prevail in the organization

Methodology

Interactive Lecture, PowerPoint Presentation, Question and Answer Session.

Contents of Training:

1. Introduction

2. Roles and Functions of the Office Secretary

3. Essentials’ for Communication Skills:
a. Avoiding Communication Breakdown
b. Listening Skills
c. Assertiveness
c. Managing Requests
d. Managing Conflict
e. Board/Committee Meeting Procedures
f. Taking Notes
g. Preparation of Minutes and Resolutions
h. Report & Letter Writing

4. Desk Management:
a. Office Layout and Ergonomics
b. Information System
c. Managing the Paper Load
d. E-mail and Office Technology

5. Communication Etiquette:
a. Using the telephone & E-mail as effective procedures in Internal & External Business Communication.

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(15% VAT is applicable in every purchase.)

Contact

9140345, 9117179 , 01811 487981, 01811410862

workshop@bdjobs.com

-Office Secretary for MDs & CEOs

-Personal Assistant and Private Secretaries

-Front Desk Executive

-Would-be Entrepreneurs

-Business Executives from any business firm, NGOs, Trust, Foundation and Other persons having special interest in communication and organizational skills.

Resource Person

Moha. Rafiqul Islam

HR Professional

Mr. Moha. Rafiqul Islam has more than 30 years of experience in HR & Admin in Bank, Insurance Company, Garments Sector & Group of Companies. He has a vast knowledge of conducting domestic enquiry in Local, International & Multinational Company since 1994. He was Principal Officer of Gram.....

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Interactive Lecture, PowerPoint Presentation, Question and Answer Session.