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Effective Communication and Office Etiquettes


“Quality of communication determines the quality of life”. One of the most significant skills both in professional and personal life is Effective Communication, which enables us to better understand and connect with the people around. It allows us to build respect and trust, resolve differences and foster environments where problem solving, caring, affection and creative ideas can thrive. Lack of effective communication inadvertently leads to conflict and frustration in both professional and personal relationships. However, it takes time, effort and patience to develop effective communication skills and the more effort we place in doing so, the more instinctive our skills will become. Adequate knowledge of effective communication skills at workplace significantly improves our ability to exchange thoughts and ideas with coworkers, creates amiable environment to work in and ultimately leads the organization towards higher productivity.

Talking about amiable work environment, which mostly depends on how well the office etiquettes are being set and followed by each of the employees, plays a vital role in building the organizational culture. It is always people and their conduct that becomes the ambassador of the organization.

Effective communication with good set of office etiquettes shall inevitably take any organization along with its employees well forward to a better culture and higher productivity.

What the participants shall achieve from this training?
• Understanding the human nature to facilitate effective communication
• Better understanding of fundamental of communication and communication process
• Create stronger relationships with co-worker and associates through powerful communication skills and interpersonal skills
• Learning the technique to be able to write or create different styles of business correspondence effectively
• Master right way of handling social network apps
• Understanding the impact of effective/ineffective communication on organization and its overall business
• Learning good office etiquettes


PowerPoint Presentation, Interactive Sessions, Role play.

Contents of Training:

Icebreaking Session
• Role play on “Individual Perception”
• Activities on “Human Nature & Representation”

Motivational Session
• Knowing own self
• Individual Perception
• Process of analyzing situation
• Reaction to situations and Reality Bridging
• Assertiveness
• Few motivational aspects of communication and quality of life

Fundamental of Communication
• Definition of communication and it’s misconceptions
• Communication Vs. Effective Communication
• Effective Communication and its components
• Effective Communication Equation
• Activities and role-play on “Interference & Communication Disruption”

Communication Process
• Factor effecting communication
• Key skills to improve communication
• How to become an engaged listener
• Importance of nonverbal signs
• Magic of being assertive and its impact in workplace environment
• Barriers to effective communication and how to overcome those

Communication Skills
• Communication Skill & Interpersonal Skill, their differences and varying impact on team collaboration
• Tips on how to master on effective workplace communication
• Activities and role-play on “Effective Communication and Feedback”

Business Communication
• Different styles of Business Communication
• Technique of writing effective Business Correspondences i.e. Letters, E-mails, Messages, Memos, Faxes, Notes etc.
• Group activity on “Writing an effective E-mail”
• Group activity on “Choosing right style of business correspondence basing on different situations”
• Managing social network apps to make right impression

Ultimate Influence of Effective Communication
• Benefits of effective communication to the overall business
• Impact of ineffective communication and how do the employees and organization get agonized

Office Etiquettes
• What is Office Etiquettes and its importance
• Influence of good/bad etiquettes both on internal and external stakeholders
• Discussion on the list of standard office etiquettes admired by many organizations across the world
• Group activity on “Good Vs. Bad office etiquettes”

Develop an Action Plan
• What to consider to master effective communication and office etiquette
• Activity on “Develop your action plan”

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(15% VAT is applicable in every purchase.)


9140345, 9117179 , 01926673098, 01847213994

Managers, Team leaders, Senior Executives, Executives, Individual contributors, whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs, and create positive working relationships.
Arrangement for Certificate, lunch and two tea-break would be made by the Organizer during the workshop.