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Interpersonal Communication and Professional Etiquettes

  • Date : Friday, February 16, 2018
  • Duration : Day(9:30 AM-5:30 PM)
  • No. of Classes/ Sessions : 1 Day
  • Class Schedule : Friday
  • Last Date of Registration : 15 February, 2018
  • Venue : Bdjobs Training, BDBL Building (Level 19), 12 Kawran Bazar C/A, Dhaka 1215.


“Quality of communication determines the quality of life”. One of the most significant skills both in professional and personal life is Effective Communication, which enables us to better understand and connect with the people around. It allows us to build respect and trust, resolve differences and foster environments where problem solving, caring, affection and creative ideas can thrive. Lack of effective communication inadvertently leads to conflict and frustration in both professional and personal relationships.


PowerPoint Presentation, Interactive Sessions, Role play.

Contents of Training:

Ice-breaking Session
•Role play on “Individual Perception”
•Activities on “Human nature & Representation”

Session 1: Motivational Session

• Knowing own self
• Individual Perception
• Reaction to situations and Reality Bridging with others
• Activities: Horse and Jockey

Session 2: Interpersonal Communication

• Fundamental of Communication
• Definition of communication and it’s misconceptions
• Activity: Balloon and needle


• How to improve listening skill
• Good listening technique
• Technique of Active listening
• Factors that affect relationship
• Activity: The Guessing Game


• How to express yourself effectively
• Learn to use body language

Talking to a Group

• Technique to talk to the team effectively
• Activities: Mrs. Wright

Dealing Conflict

• How to identify communication breakdown
• Technique of resolving workplace conflict
How does interpersonal communication benefit you and business as whole?

Session 3: Professional Etiquette's

Dealing with Colleagues and Customers

•The Elements of a Relationship
• Factors affecting interpersonal communication
• Displaying Affection

• Addressing colleagues and customers
• Conversations at Work

• Etiquette for Personal Contact
• Romantic Interaction
• Sexual Harassment
• Accommodating disability
• Manners while interacting with colleagues and customers
• Activity: Marshmallow and Spaghetti

Professional Conduct

• Professional Communication
• Your Professional Image
• Manners while conducting oneself with others

Dealing with Difficult People and Personal Issues Professionally

• Dealing with Personal Issues
• Dealing with Difficult people
• Manners while addressing personal matters
• Manners while dealing with difficult people

Etiquette in Meetings

• Managing a Formal and Informal Meeting
• Meeting manners


• Internet Usage Policy
• E-mail Etiquette
• Telephone Etiquette
• Cell Phone Etiquette

Etiquette in and around the Office

• Open Plan Office Etiquette
• Communal Kitchen Etiquette
• Office Party Etiquette
• Confidentiality: Code of Professional Conduct
• Dealing with Confidential Issues in the Office

Business Entertainment the Professional Way

• Entertaining Associates
How does good etiquette and manner benefit you and business as whole
What we don’t expect at work place

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9140345, 9117179 , 01811 487981, 01811410862, 01926673095

Managers, Team leaders, Senior Executives, Executives, Individual contributors, whose success depends on their ability to communicate clearly, to be understood and to influence how another person performs, and create positive working relationships.
Arrangement for Certificate, lunch and two tea-break would be made by the Organizer during the workshop.

Resource Person

Md. Anwarul Islam

Md. Anwarul Islam served Bangladesh Army for 10 years as Commissioned Officer. He was trainer cum instructor for both commissioned and non-commissioned officers for 3 years there. He worked in Novartis (Bangladesh) Limited as Head of Administration Department for almost 5 years and put significant contribution in process development. He worked in VFS Global as Head of Corporate Administration and Security for 2 years almost and played a vital role in people development, laying out of administrative process and rolling out corporate security infrastructure. He worked in Navana Group as Head of Corporate Administration Division for almost 4 years where he contributed a great deal in business development, process implementation through logical evaluation and in conducting different soft skill training.

His Professional Qualification includes Situational Leadership Training, Management Development Training, Emergency Management Training (Switzerland), Corporate Security Training (Control Risk, UK held in India), Integrated Security Training, IBS Technology, Malaysia. He attended "Train The Trainer" and "Essential Managerial Skills" course under MDIS-Singapore.

The industries that Anwarul worked in are: Armed Forces, Pharmaceuticals, Group of Companies, Commercial Service, Customer Care, Corporate Security, Electronic Security Solution, and Real-estate.

Anwarul is highly skilled in Staff Management, Personal Selling Development, Team Collaboration, Effective Communication, Disciplinary Training, Process Development, Organizational Culture Development, Situational Leadership, and Emergency Management.

PowerPoint Presentation, Interactive Sessions, Role play.