Customer Service Training for Sales Centre Representatives training centre in Bangladesh

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Customer Service Training for Sales Centre Representatives

Introduction

Customer service is a very effective element that manages almost 5-6% of overall customer experience. This two-session training will help sales center agents learn to make the very most of their interaction based work, including understanding the best ways to listen, be heard, manage relationships, and finally sell to customers.

Course objectives:
At the end of the training, the participants should be able to:
1. Understand the importance of sales center customer service to convert to sales
2. Empathize with customers
3. Build rapport with customers
4. Avoid critical mistake areas that make customers unhappy
5. Develop proper attitude required to become an excellent sales center agent
6. Manage difficult or angry customers
7. Develop skills to effectively manage different types of customers
8. Use body language and verbal skills to communicate with customers effectively
9. Manage personal stress level

Methodology

Workshop, Group presentation, Question and answer session.

Contents of Training:

1. Offering your service
2. Fixing customer service basics
3. Delivering superior service
4. Skills to win customers’ hearts
5. How to deal with different type of customers
6. Converting visitors to customers

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Existing and aspiring sales & service center agents
Arrangement for Certificate, lunch and two tea-break would be made by the Organizer during the workshop.