Essential Skills for Office Secretary training centre in Bangladesh

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Essential Skills for Office Secretary

Introduction

An office secretary, or administrative assistant, is a person whose work consists of supporting MDs, CEOs and management using a variety of communication & organizational skills. In other situations a secretary is an officer of a society or organization who deals with correspondence, admits new members and organizes official meetings and events. The objectives of this course are to familiarize the participants with necessary management, communication and organizational skills required by an office secretary to perform his/her duties more effectively.

How participants will benefit after the course:
• Develop the skills needed to be a professional secretary
• Participants will learn how to manage the job of Office Secretary.
• Participants will learn about the other attributes of Office Secretary
• Participants will be able to manage jobs effectively
• Support skills will be increased.
• Behavior & Approach will be developed
• Healthy environment and congenial atmosphere will prevail in the organization

Methodology

Interactive Lecture, PowerPoint Presentation, Question and Answer Session.

Contents of Training:

1. Introduction

2. Roles and Functions of the Office Secretary

3. Essentials’ for Communication Skills:
a. Avoiding Communication Breakdown
b. Listening Skills
c. Assertiveness
c. Managing Requests
d. Managing Conflict
e. Board/Committee Meeting Procedures
f. Taking Notes
g. Preparation of Minutes and Resolutions
h. Report & Letter Writing

4. Desk Management:
a. Office Layout and Ergonomics
b. Information System
c. Managing the Paper Load
d. E-mail and Office Technology

5. Communication Etiquette:
a. Using the telephone & E-mail as effective procedures in Internal & External Business Communication.

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Arrangement for Certificate, lunch and two tea-break would be made by the Organizer during the workshop.