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Essential Skills for Office Secretary

  • Date : Friday, December 22, 2017
  • Duration : Day(9:30 AM-5:30 PM)
  • No. of Classes/ Sessions : 1 Day
  • Last Date of Registration : 21 December, 2017
  • Venue : Bdjobs Training, BDBL Building (Level 19), 12 Kawran Bazar C/A, Dhaka 1215.

Introduction

An office secretary, or administrative assistant, is a person whose work consists of supporting MDs, CEOs and management using a variety of communication & organizational skills. In other situations a secretary is an officer of a society or organization who deals with correspondence, admits new members and organizes official meetings and events. The objectives of this course are to familiarize the participants with necessary management, communication and organizational skills required by an office secretary to perform his/her duties more effectively.

How participants will benefit after the course:
• Develop the skills needed to be a professional secretary
• Participants will learn how to manage the job of Office Secretary.
• Participants will learn about the other attributes of Office Secretary
• Participants will be able to manage jobs effectively
• Support skills will be increased.
• Behavior & Approach will be developed
• Healthy environment and congenial atmosphere will prevail in the organization

Methodology

Interactive Lecture, PowerPoint Presentation, Question and Answer Session.

Contents of Training:

1. Introduction

2. Roles and Functions of the Office Secretary

3. Essentials’ for Communication Skills:
a. Avoiding Communication Breakdown
b. Listening Skills
c. Assertiveness
c. Managing Requests
d. Managing Conflict
e. Board/Committee Meeting Procedures
f. Taking Notes
g. Preparation of Minutes and Resolutions
h. Report & Letter Writing

4. Desk Management:
a. Office Layout and Ergonomics
b. Information System
c. Managing the Paper Load
d. E-mail and Office Technology

5. Communication Etiquette:
a. Using the telephone & E-mail as effective procedures in Internal & External Business Communication.

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(15% VAT is applicable in every purchase.)

Contact

9140345, 9117179 , 01811 487981, 01811410862

workshop@bdjobs.com

-Office Secretary for MDs & CEOs

-Personal Assistant and Private Secretaries

-Front Desk Executive

-Would-be Entrepreneurs

-Business Executives from any business firm, NGOs, Trust, Foundation and Other persons having special interest in communication and organizational skills.
Arrangement for Certificate, lunch and two tea-break would be made by the Organizer during the workshop.

Resource Person

Moha. Rafiqul Islam

HR Professional

Mr. Moha. Rafiqul Islam has more than 30 years of experience in HR & Admin in Bank, Insurance Company, Garments Sector & Group of Companies. He has a vast knowledge of conducting domestic enquiry in Local, International & Multinational Company since 1994. He was Principal Officer of Grameen Bank in 1995, Vice President of Pragati Life Insurance Company in 2000 and Asst. General Manager in Grameen Communication in 2006. He was HR Department Head of AK Khan & Company Ltd. Corporate Office, Dhaka. He was General Manager, HR of Greenland Group. He has served as Manager, Administration in Linde Bangladesh Ltd.(Formerly known as BOC), a Multinational Company. At present, he has been serving as an Employee Relations Advisor at Kazi Farms Group.He has been conducting HR classes of PGDHRM course at BiMS.

Mr. Islam obtained B. A (Hons), M.A degree from Dhaka University in 1986, Bachelor of Laws degree in 1992, MBA Degree in 2000 and Post Graduate Diploma in Personal Management in 2008 from BIM. He has attended many trainings & Conference both at home and abroad. He is a Fellow Member of Bangladesh Society of Human Resource Management, Institute of Personnel Management of Bangladesh & Bangladesh Society for Total Quality Management.

He has been conducting training on Human Resource Management, Administration, Labor Laws, Civil & Criminal Laws, Logistics, Leadership Development, Legal Compliance, Safety & Security etc. He has worked as a Law officer with a lot of Attorney Generals, Barristers & Senior Lawyers to conduct the cases of both civil & criminal and service matters in Magistrate Court, Judges Court, High Court & Administrative Tribunals.

He is the author of the book "Disciplinary Action and Domestic Enquiry" for HR Professionals.

Courses from this trainer 334

Interactive Lecture, PowerPoint Presentation, Question and Answer Session.