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Front Desk Management

  • Date : Saturday, December 2, 2017
  • Duration : Day(9:30 AM-5:30 PM)
  • No. of Classes/ Sessions : 1 Day
  • Last Date of Registration : 30 November, 2017
  • Venue : Bdjobs Training, BDBL Building (Level 19), 12 Kawran Bazar C/A, Dhaka 1215.

Introduction

A front desk person or a receptionist works at the front line of communications, providing aide to the administrative tasks and support functions ensuring information is provided in the right manner, as well as dealing with inquiries and requests from clients and colleagues even when multitasking and the situation is difficult. This role evolves around a crucial element of the organization- first Impression.This workshop will create a complete profile of the front desk personnel along with the tasks, roles and professionalism. At the end of the day, participants are expected to feel confident about the role and make a positive difference in performance.

Objectives:

· Identify the roles of a front desk personnel/receptionist
· Comprehend the excellence in Customer Service in receiving guest/visitors/ clients and handling phone conversations
· Describe the administrative tasks, multitasking and handling various complex situations efficiently
· Demonstrate Professionalism as a front desk personnel/receptionist

Methodology

Lecture, Discussions, Demonstrations (role-play & digital), Simulations, Real life Case Studies.

Contents of Training:

o Communications
o Meet and Greet
o Telephone etiquette
o Filing and record keeping
o Dispatch Management
o Handling Difficult Situations
o Meeting and Reservation Management
o Professionalism
o Excellence in Customer Service

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(15% VAT is applicable in every purchase.)

Contact

9140345, 9117179 , 01847213994, 01811 487981

workshop@bdjobs.com

Freshers, receptionists, administrative personnel, concierge, and anyone with limited work experience and without a graduation degree can join.
Arrangement for Certificate, lunch and two tea-break would be made by the Organizer during the workshop.

Resource Person

Nuzhat Noor

Nuzhat Noor has several years of experience in Bangladesh's Training industry, as well as in USA. She is currently working with one of the growing Pennsylvania based staffing and recruitment company. She lives and works in New York and works with many different companies and Government organizations though recruitment and staff development. Starting from the beginning, she has tenure in the Telecom and Software verticals. She has worked in GrameenPhone, Therap BD Ltd, Oxford International School, SPEED- concern of Scholastica, Aarong and few other companies as freelancing trainer.

Nuzhat has developed numerous modules and modified many existing ones. She has experience in honing a special concentration in analyzing training content from the perspective of the trainee, taking extra steps to ensure the materials are reliable, effective, innovative, and different which yielded energetic sessions and kept trainees connected and involved. She has consistent high rating as a trainer regardless of various topics.

Nuzhat has achieved training on various topics from many national and international sources. She has done Training of Trainer for Social and Emotional Learning from AIR (American Institute of Research) and is a Certified Psychometric Testing Professional from EMPI’s Udai Pareek HR-LABS, New Delhi, India. She has completed CIDTT (Cambridge International Diploma for Teachers and Trainers) a program specializing in the technicalities of teaching and training with distinction. Her BBA from NSU with a major in Human Resources and Marketing enables her to focus on business along with employee viewpoint.

Nuzhat works with the belief that training is a remedy and long term process. If it is applied to the correct area, at the right time and if relationships are properly nourished, they tend to develop performance and enhance productivity to any desired order.

Lecture, Discussions, Demonstrations (role-play & digital), Simulations, Real life Case Studies.