Managing People for the First Time training centre in Bangladesh

New
Get 10% discount

Managing People for the First Time

Introduction

This program is designed to provide the key to handle difficult people and get a clear idea of how to communicate easily to accomplish the result faster in a smarter way. It will also help the participants to handle people effectively.

Methodology

Interactive Lecture, PowerPoint Presentation, Question and Answer Session, Group work, Game

Contents of Training:

Day I

Ice breaker: The Harmony Game

1. Basics of Personality
• What does personality mean?
• Basics of personality traits – types and outcome of
• Details about Personality–
o Understanding people
o Understanding the individual traits and how to manage each
o Individual activity 1
Particulars: Analyzing individual Personality traits to “Know Thyself” through test. We will conduct this Personality Test to reveal individuals personality
• Game/Activity – 1
• Video – 1

2. Dealing with Difficult People
• Why are some people difficult in our lives?
• How do we deal with difficult people in our lives?
• 3 Magic Sentences that you can use to resolve conflict situations
• 1 Magic Sentence to get you out of any difficult situation
• Game/Activity – 2
• Video – 2

3. Managing anger and emotions
• Understanding and accepting responsibility for anger
• How the appropriate expression of anger is a necessary step to resolving conflict
• Expressing emotions without accusation, sarcasm or hostility
• How to acknowledge a mistake without over apologizing
• Assertiveness, the anger antidote: How to ask the right questions
• How to get the root of the problem instead of battling the symptoms
• Game/Activity – 3
• Video – 3

4. Conflict communication skills
• How to overcome negative feedback as a personal attack
• How to turn negative self-talk into positive affirmations
• How to recognize the difference between valid feedback and a personal put-down
• How to acknowledge a mistake without over apologizing
• How to address a chronic disagreement and arrive at a mutually acceptable action plan for resolution
• How to say “NO” without generating anger or guilt
• Game/Activity – 4
• Video – 4

5. Importance of feedback in avoiding conflict
• Do we really give proper feedback?
• Game/Activity:
o The Feedback Game (Draw with or without feedback)
• The Johari Window
• The Experience Cube and giving “I- Message”
• Game/Activity – 5
• Video – 5

6. The Secret of Motivation
• The motivation questionnaire
• The motivation mantra
• Motivation 1.0, 2.0 & 3.0
• External Vs. Internal motivation
• Game/Activity – 6
• Video - 6

Day II

Ice breaker: Name and Expression

1. NLP Perceptual Positioning
• Explanation of the Perceptual Positioning – the victim, the attacker, and the God
• Game/Activity:
o Role Play of the three positions
• Analysis on the three point of views and how it helps us to reduce conflict in the workplace
• Game/Activity – 1
• Video – 1

2. Seek First to Understand Then to Be Understood
• Apply effective listening skills
• Deeply and accurately understand others
• Apply effective interpersonal communication skills
• Overcome communication pit falls
• Game/Activity – 2
• Video – 2

3. Openness and Trust among teams and cross-functions
• How openness really builds trust
• The Chicken and Egg Story (Whirlpool Diagram)
• Game/Activity – 3
• Video – 3
4. The “Circle of Concern” and the “Circle of Influence”
• Brief Analysis on “The 7 Habits of Highly Effective People” by Stephen R Covey”
• Detailed discussion on the “Circle of Concern” and the “Circle of Influence”
• Game/Team Activity:
o What are the team’s Concerns vs. Influences
• The business of “Winning” - how to instigate positivity and positive thinking among the colleagues
• Game/Activity – 4
• Video – 4

5. The Chess Piece vs. the Chess Player - to help improve the sense of responsibility
• I am my own creator – don’t be a victim, be a player
• Stop giving excuses – take responsibility of your actions, stop the blame game and be a winner!
• The Chess Piece vs. The Chess Player
• Game/Activity – 5
• Video – 5

6. The Great Motivational Ending
• Human beings have tremendous potential, and can achieve anything. All you need to do is ask for it.
• Game/Activity:
o The Three Picture Game
• Game/Activity:
o The Perspective Hand Game
• Video – Nick Vujici
• Video – Shewli Shathi

Related Courses

Price 5,000 Tk + VAT
Rupak Nasrullah Zaidi
  • 18 - 30 Sep 2018 (4 Sessions)

When you put your customers into the heart of your business ...

Other
Ridwanul Karim Chowdhury
  • Tuesday, September 18, 2018

This course develops your ability to focus on your outcome, ...

Other
Price 3,000 Tk + VAT
Israt Jahan
  • Saturday, September 29, 2018

From her more than 12 years“ experience of working in ...

Other
Price 6,000 Tk + VAT
G. Sumdany Don
  • 12 - 13 Oct 2018 (2 Days Long)

This program is designed to provide the key to handle ...

Other
(1) New Young Professionals, Mid Level Professionals of any organization focusing on customer loyalty, customer retention & sale service.
(2) Leaders and managers who have responsibility for customer service within an organization
(3) Receptionists, Secretaries, Tele - Marketers, New Recruits, Frontline staff.
(4) Anybody who wants to learn how to manage people.
Arrangement for Certificate, lunch and two tea-break would be made by the Organizer during the workshop.