This program is designed to provide the key to handle difficult people and get a clear idea of how to communicate easily to accomplish the result faster in a smarter way. It will also help the participants to handle people effectively.
When you put your customers into the heart of your business ...Other
When customers see Customer Service Representatives are ...Other
Customer service is a very effective element that manages ...Other
An effective Contact center can be a valuable tool for any ...Other
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G. Sumdany Don
G. Sumdany Don is the Chief Inspirational Officer at Don Sumdany Facilitation & Consultancy. He is a Neuro Linguistic Programming (NLP) Trainer, NLP one-to-one Coach, and Timeline Therapist certified under the American Board of NLP, and trained by global NLP Master Coach, author and trainer from NLP Top Coach Asia (Thailand) Sebastian Leblond.
He has also completed Facilitation and Training Skills with certified Master-trainer Sarah Krasker at the Master Trainer Institute (France). Also trained under global facilitator and brandmarketing guru Trini Amador from BHC Consulting (USA).
For over four years, Don had the privilege to work for Philip Morris International (PMI), a Fortune 500 Company and represented one of the top 10 global brands in the world. Currently he is training up 1200+ full-time employees of Grameenphone, while Chevron, Perfetti, Holcim, Berger, Envoy Group and so on are some of his regular clients. He has trained over 12,000+ people so far.
Don trains people to communicate with the customers effectively, build great teams, and inspire strong leadership among managers. The Class Valedictorian 2008 from ULAB, Don also conducts career build-up workshops at East West University (EWU), and the University of Liberal Arts Bangladesh (ULAB). He has conducted sessions in Dhaka University, JU, IBA JU, NSU, AIUB, BRAC, Manarat, ASA University and several others. He also offers corporate client training sessions for Bdjobs, Prothom-Alo Jobs, Business Express, and for Chartered Accountants in ICAB. Don also has his own live radio show called Donspiration at Colours FM 101.6 and he writes for The Daily Star and has his own weekly column called Level Up with G. Sumdany Don published every Thursday in the SHOUT magazine section.