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Managing People for the First Time

  • Date : 02 - 03 February 2018
  • Duration : Day(9:30 AM-5:30 PM)
  • No. of Classes/ Sessions : 2 Days
  • Class Schedule : Friday - Saturday
  • Last Date of Registration : 1 February, 2018
  • Venue : Bdjobs Training, BDBL Building (Level 19), 12 Kawran Bazar C/A, Dhaka 1215.


This program is designed to provide the key to handle difficult people and get a clear idea of how to communicate easily to accomplish the result faster in a smarter way. It will also help the participants to handle people effectively.


Interactive Lecture, PowerPoint Presentation, Question and Answer Session, Group work, Game

Contents of Training:

Day I

Ice breaker: The Harmony Game

1. Basics of Personality
• What does personality mean?
• Basics of personality traits – types and outcome of
• Details about Personality–
o Understanding people
o Understanding the individual traits and how to manage each
o Individual activity 1
Particulars: Analyzing individual Personality traits to “Know Thyself” through test. We will conduct this Personality Test to reveal individuals personality
• Game/Activity – 1
• Video – 1

2. Dealing with Difficult People
• Why are some people difficult in our lives?
• How do we deal with difficult people in our lives?
• 3 Magic Sentences that you can use to resolve conflict situations
• 1 Magic Sentence to get you out of any difficult situation
• Game/Activity – 2
• Video – 2

3. Managing anger and emotions
• Understanding and accepting responsibility for anger
• How the appropriate expression of anger is a necessary step to resolving conflict
• Expressing emotions without accusation, sarcasm or hostility
• How to acknowledge a mistake without over apologizing
• Assertiveness, the anger antidote: How to ask the right questions
• How to get the root of the problem instead of battling the symptoms
• Game/Activity – 3
• Video – 3

4. Conflict communication skills
• How to overcome negative feedback as a personal attack
• How to turn negative self-talk into positive affirmations
• How to recognize the difference between valid feedback and a personal put-down
• How to acknowledge a mistake without over apologizing
• How to address a chronic disagreement and arrive at a mutually acceptable action plan for resolution
• How to say “NO” without generating anger or guilt
• Game/Activity – 4
• Video – 4

5. Importance of feedback in avoiding conflict
• Do we really give proper feedback?
• Game/Activity:
o The Feedback Game (Draw with or without feedback)
• The Johari Window
• The Experience Cube and giving “I- Message”
• Game/Activity – 5
• Video – 5

6. The Secret of Motivation
• The motivation questionnaire
• The motivation mantra
• Motivation 1.0, 2.0 & 3.0
• External Vs. Internal motivation
• Game/Activity – 6
• Video - 6

Day II

Ice breaker: Name and Expression

1. NLP Perceptual Positioning
• Explanation of the Perceptual Positioning – the victim, the attacker, and the God
• Game/Activity:
o Role Play of the three positions
• Analysis on the three point of views and how it helps us to reduce conflict in the workplace
• Game/Activity – 1
• Video – 1

2. Seek First to Understand Then to Be Understood
• Apply effective listening skills
• Deeply and accurately understand others
• Apply effective interpersonal communication skills
• Overcome communication pit falls
• Game/Activity – 2
• Video – 2

3. Openness and Trust among teams and cross-functions
• How openness really builds trust
• The Chicken and Egg Story (Whirlpool Diagram)
• Game/Activity – 3
• Video – 3
4. The “Circle of Concern” and the “Circle of Influence”
• Brief Analysis on “The 7 Habits of Highly Effective People” by Stephen R Covey”
• Detailed discussion on the “Circle of Concern” and the “Circle of Influence”
• Game/Team Activity:
o What are the team’s Concerns vs. Influences
• The business of “Winning” - how to instigate positivity and positive thinking among the colleagues
• Game/Activity – 4
• Video – 4

5. The Chess Piece vs. the Chess Player - to help improve the sense of responsibility
• I am my own creator – don’t be a victim, be a player
• Stop giving excuses – take responsibility of your actions, stop the blame game and be a winner!
• The Chess Piece vs. The Chess Player
• Game/Activity – 5
• Video – 5

6. The Great Motivational Ending
• Human beings have tremendous potential, and can achieve anything. All you need to do is ask for it.
• Game/Activity:
o The Three Picture Game
• Game/Activity:
o The Perspective Hand Game
• Video – Nick Vujici
• Video – Shewli Shathi

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9140345, 9117179 , 01847213994, 01811410862

(1) New Young Professionals, Mid Level Professionals of any organization focusing on customer loyalty, customer retention & sale service.
(2) Leaders and managers who have responsibility for customer service within an organization
(3) Receptionists, Secretaries, Tele - Marketers, New Recruits, Frontline staff.
(4) Anybody who wants to learn how to manage people.
Arrangement for Certificate, lunch and two tea-break would be made by the Organizer during the workshop.

Resource Person

G. Sumdany Don

G. Sumdany Don is the Chief Inspirational Officer at Don Sumdany Facilitation & Consultancy. He is a Neuro Linguistic Programming (NLP) Trainer, NLP one-to-one Coach, and Timeline Therapist certified under the American Board of NLP, and trained by global NLP Master Coach, author and trainer from NLP Top Coach Asia (Thailand) Sebastian Leblond.
He has also completed Facilitation and Training Skills with certified Master-trainer Sarah Krasker at the Master Trainer Institute (France). Also trained under global facilitator and brandmarketing guru Trini Amador from BHC Consulting (USA).
For over four years, Don had the privilege to work for Philip Morris International (PMI), a Fortune 500 Company and represented one of the top 10 global brands in the world. Currently he is training up 1200+ full-time employees of Grameenphone, while Chevron, Perfetti, Holcim, Berger, Envoy Group and so on are some of his regular clients. He has trained over 12,000+ people so far.

Don trains people to communicate with the customers effectively, build great teams, and inspire strong leadership among managers. The Class Valedictorian 2008 from ULAB, Don also conducts career build-up workshops at East West University (EWU), and the University of Liberal Arts Bangladesh (ULAB). He has conducted sessions in Dhaka University, JU, IBA JU, NSU, AIUB, BRAC, Manarat, ASA University and several others. He also offers corporate client training sessions for Bdjobs, Prothom-Alo Jobs, Business Express, and for Chartered Accountants in ICAB. Don also has his own live radio show called Donspiration at Colours FM 101.6 and he writes for The Daily Star and has his own weekly column called Level Up with G. Sumdany Don published every Thursday in the SHOUT magazine section.

Interactive Lecture, PowerPoint Presentation, Question and Answer Session, Group work, Game