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Internal Audit including General conception on ISO 9001:2015

  • Date : 01 - 02 December 2017
  • Duration : Day(9:30 AM-5:30 PM)
  • No. of Classes/ Sessions : 2 Days
  • Last Date of Registration : 29 November, 2017
  • Venue : Bdjobs Training, BDBL Building (Level 19), 12 Kawran Bazar C/A, Dhaka 1215.

Introduction

ISO 9001 (Quality Management System) Specifies requirements aimed at giving confidence in the products and services provided by an organization.
This course is designed to increase existing knowledge on quality management system of products and services with the successful completion of this course. The goods and service of the organization would be run more effectively and smoothly as the course participants would apply their mind with more precision.

Learning Outcomes:
• Learning this course will enhance business capabilities with customer satisfaction
• It will develop practical skill required for quality manager.
• Companies production would be continually improved resulting in the business expansion.

Methodology

This program will be conducted through interactive formal lecture, power point presentation, group discussion, question and answer session, practical and interaction case studies & exercise.

Contents of Training:

Session 1: Introduction about ISO 9001: 2015 and Internal Audit
• General Introduction
• Quality management principles
• Training Objectives of Internal Audit, Scope, Normative documents, Terms & definition
• Audit principles and auditors criteria
• Audit Program, plan, team formation and audit conducting

Session 2: Quality management systems — Requirements
• Scope of Quality management System
• Understanding the organization and its context
• Understanding the needs and expectations of interested parties
• Determining the scope of the quality management system
• Quality management system and its processes

Session 3: Leadership
• Leadership and commitment
• Customer focus
• Establishing the quality policy
• Communicating the quality policy
• Organizational roles, responsibilities and authorities

Session 4: Planning for Quality management System
• Actions to address risks and opportunities
• Quality objectives and planning to achieve them
• Planning of changes

Session 5: Supports for Quality management System
• Resources
• Peoples for the effective implementation of quality management system
• Infrastructure necessary for the operation of QMS
• Environment for the operation of processes
• Monitoring and measuring resources
• Organizational knowledge
• Competence, Awareness & Communication
• Documented information for Quality management System

Session 6: Operational planning and control
• Requirements for products and services
• Customer communication
• Determining the requirements for products and services
• Design and development of products and services
• Control of externally provided processes, products and services
• Production and service provision
• Release of products and services
• Control of nonconforming outputs

Session 7: Performance evaluation
• Monitoring, measurement, analysis and evaluation
• Customer satisfaction & Analysis and evaluation
• Internal audit
• Management review

Session 8: Improvement of the organization and Assessment
• Nonconformity and corrective action
• Continual improvement
• Assessment of the trainee

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Contact

9140345, 9117179 , 01811 487981, 01811410862

workshop@bdjobs.com

Quality and Process Managers, Production Managers, Production Supervisors ,Customer Service Managers, Engineers and Executives who need to have a better understanding of ISO 9001, ISO 14001.
Arrangement for Certificate, lunch and two tea-break would be made by the Organizer during the workshop.

Resource Person

Joyshree Das

Joyshree Das is an Assistant Director of Bangladesh Standards & Testing Institution (BSTI). Ms. Das joined at BSTI in the year 2007. She is also in charge of Management System Certification (MSC) Cell of the organization.

She secured her B.Sc (Hons.) in Computer science and Engineering from Jahangirnagar University. She has also completed her Masters in Business Administration with Major in HRM. Ms. Joyshree Das has successfully completed ISO 9001:2015, ISO 14001:2015, ISO/IEC 17021:2011, Good Manufacturing Practices(GMP), HACCP and Halal for Food Industries, e- Learning course on Integrated Management System: ISO 9001,ISO 14001 and OHSAS 18001, Internal Auditor Training Course. Assessor Training course on Certification Bodies Certifying products, processes & services ISO/IEC 17065:2012. Besides, she has Successfully Completed on ICT to implement e-Governance, E-learning and Computer Networking course. She received her trainings from home and Abroad which includes India, Japan, and SriLanka.

Ms. Joyshree Das has conducted Basic Training Course and Internal Audit Training Course on ISO 9001 at where a good number of senior and Mid-level officials of different Industrial organization had attended. Ms. Das has conducted a large number of Audits as the Lead Auditor or the Team Leader of the Audit team in a number of Organizations. She has conducted a survey & prepared a research paper on “HRM policies and parties of BSTI” which was acclaimed by the higher management of BSTI.

This program will be conducted through interactive formal lecture, power point presentation, group discussion, question and answer session, practical and interaction case studies & exercise.