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Leadership for Administrative Professionals

  • Date : 09 - 22 December 2017
  • Duration : Evening(6:00 PM-9:00 PM)
  • No. of Classes/ Sessions : 4 evenings
  • Class Schedule : Friday and Saturday
  • Total Hours : 12
  • Last Date of Registration : 8 December, 2017
  • Venue : Bdjobs Training, BDBL Building (Level 19), 12 Kawran Bazar C/A, Dhaka 1215.

Introduction

The Leadership for Administrative Professionals training course will enhance the leadership skills and enable you to influence and benefit those around with the enthusiasm and personal example, with the clarity and vision and with clear, confident and considerate communication. No matter what the job description, with honed leadership skills, one can definitely ‘do more, be more and achieve more’ for oneself and for the company.

Methodology

Activity based real life demonstration; Games; Related audio-video visuals; Role play; Group Activity

Contents of Training:

Session 01
• Explain different types of disagreements
• Identify source of conflict
• Describe Christopher Moor’s conflict circle
• Articulate the benefits of conflict
• Manage conflict with difficult type of people most often found in the workplace
• Defining confrontation
• Identifying where you focus your attention and energy

Session 02
• Role of managing conflict in the workplace
• Current conflict resolution strategies
• Thomas Kilmann Conflict Mode Instrument
• Recognizing different styles of conflict
• Recognizing your own preferred way of dealing with conflict
• Identifying the impact of different conflict styles
• Crosby’s conflict process
• Reviewing different stages of the conflict process

Session 03
• Recognizing contributions and potential conflict management strategies to change outcome
• The wheel of influencing
• Nonverbal elements of influencing
• Stating wants
• Using consequences
• Suggesting and proposing ideas
• Giving feedback
• Adapting to the situation with integrity
• Apply problem-solving steps and tools

Session 04
• Analyze information to clearly describe problems
• Identify appropriate solutions
• Think creatively and be a contributing member of a problem-solving team
• Select the best approach for making decisions
• Create plans for implementing, evaluating, and following up
• Avoid common decision-making mistakes
• Make correct and timely decisions
• Use problem-solving model and toolkit
• Use SWOT Analysis Make good group decisions

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Contact

9140345, 9117179 , 01847 069208, 01926 673098, 01811 487982

certificate@bdjobs.com

• Office Managers
• Coordinators
• Supervisors
• Team Leaders
• Senior Secretaries
• Project Managers
• New leaders

Resource Person

Ridwanul Karim Chowdhury

Professional Trainer & Development Analyst

Ridwanul Karim Chowdhury has been working in different segments of customer service operation for the last 8+ years with an excellent portfolio with Leadership Experience. He was a head of training and information management in a multinational telecom operator. He was responsible for running competence driving program within the organization, he was responsible to lead information value chain, and he is specialized on development activities like coaching, guiding, training need assessment etc. Previously, he was responsible for ensuring quality of Customer Service. He was the head of stakeholder and campaign management. At present; he is working as a NPS Channel manager and training expert in same organization. He has more than 5000 hours of training facilitation experience coverage with 3500+ employees and hundreds of external trainees. He has experience in providing training in North South University; DESCO; Genex; Digicon; Merie Stopes; SSL; SINGER; Akij Motors and different other organizations and BPOs as an external trainer. He has very sound knowledge of customer service operation.


Mr. Ridwanul is a post-graduate and he is also HR certified from BIM. He has several professional and certified training records from various local and foreign training institutes. He has certified training on TOT, Operational Management, Time and Stress Management, People Management Skill, Basic Project Management, Presentation Skill, Feedback & Coaching ; Mastery on customer service; Leadership Development; Situational leadership; NPS mechanism & techniques; Lean Six Sigma; Vendor management.
Ridwanul provides exclusive training programs on Mastery of Customer Service, Feedback & Coaching; Effective Telephony Skill, Situation based Soft Skill Practice; People Management Skill, Time & Stress Management, Effective sales techniques; CV writing& Interview Skills, Retail customer Service; Front Desk Management; Corporate Etiquette; Counselling for Leaders; Culture Building, Team Bonding.

Activity based real life demonstration; Games; Related audio-video visuals; Role play; Group Activity