Gear your organization to meet customer satisfaction.
Total Quality Management (TQM) is a philosophy about quality that suggest for involving everyone in the organization in a quest for quality. The customer is the focal point in TQM, as the business is driven by customers. To ensure sustainable business, customer satisfaction is necessary. Everyone in the organization, from the top most chief executive, up to the bottom most workers, has to take part in this endeavor. Now a days, customer has lots of alternatives, continuously pressing to reduce price and on the other hand raising new new investment requirement on compliance issue. Customers are continuously developing competitors locally & globally. So to be superior & survive in the crucial time, TQM help to develop a culture of continuous improvement leading to zero defect.
After completion of the course, the participants will be able:
• To abreast of the latest developments in TQM
• To implement TQM in the organization.
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