LEADERSHIP IS NOT A MATTER OF CHANCE, BUT A MATTER OF CHOICE
Leadership is about achieving the desired result through collective commitment. It is both a science and an art which can only be perfected over a period of time through continuous learning efforts and on the experience. There is no perfect leadership style, only one that is the most ideal in the situation based on the organizations culture and the specific job function and team players involved. This would be intensely participative two day training course that will both explain the key facets of the leadership skill as well as provide ample opportunities for delegates to practice and become familiar with the technique using generic and real life examples. This two day Leadership & People Management Skills course is designed to help concern managers & leaders develop the essential skills necessary to meet their leadership responsibilities. Over this course, Mr. Rayhan will work and assist individual to prepare their strategic action point for professional & personal excellence.
At the end of this 2-day workshop, the participants will be able to:
• Define what leadership is and how it is applied at all levels of organizational management
• Understand the application of leadership and inspiration through outdoor activity
• Determine what is necessary to lead teams and organizations, and how to integrate this with business management
• Develop skills in communicating, influencing and negotiating with peers, subordinates and senior managers
• Become skillful at assessing leadership traits and qualities in ourselves and others
• Learn how to develop leadership in ourselves and others (creating new leaders)
• Appreciate the importance of organization culture and the leader’s role in establishing it
• Understand key success factors (KSFs) for successful rollout of Management of Change in dynamic organizations
When you put your customers into the heart of your business ...Other
When customers see Customer Service Representatives are ...Other
Customer service is a very effective element that manages ...Other
An effective Contact center can be a valuable tool for any ...Other
(15% VAT is applicable in every purchase.)
9140345, 9117179 , 01847213994, 01811410862, 01926673095
Mohammed Masud Rayhan
Masud Rayhan a performance-driven professional with more than 10 years of combined expertise(Telecommunication & Bank) in Leadership, Human Resources management, recruiting, sales, customer service, corporate learning and development. Currently Rayhan is heading “Learning & Development” unit in a leading local Bank. Rayhan have proven expertise in the development of innovative learning initiatives to streamline processes and capitalize on organizational growth opportunities. A creative thinker, problem solver and decision maker who effectively balances the needs of employees with the mission of the organization. As a trainer: worked with several local and multinational organizations to ensure the positive shifting of the learning curve. As former “Head of Training & Information Management” CS- Grameenphone, he has worked very closely in several learning interventions for people development.
Designed, developed and lead the creation of training programs (Soft skill / HR functional) with more than 4500 hours of training conduction. Proven experience in Training Management, Stand-up Presentations, Performance Improvement, Instructional Design, Instructional Systems Development, Leadership, Potential Assessment, Design and Development, Training Administration, Sales & Customer Service Management, Online Training Development. As a certified trainer Rayhan has worked in the development and implementation of the various organizations' training and development strategic learning plans. Involvement in creating and managing training standards, expectations and measurements that builds employee competencies and an environment of continuous learning. Experience in developing cost effective training options to meet specific business needs of the organization and create a high performance workforce. Expertise in ensuring the quality of training through effective needs assessments, course design, qualified instructors evaluation, training resource materials, and learning reinforcement strategies.
Academically Rayhan has completed his BBA, MBA from Dhaka, Bangladesh and finally ended up with ACBA from IBA, Dhaka University. Several times stands in the platform of "Best Leader" from GrameenPhone Ltd.(CS Initiative). Rayhan’s extraordinarily inspirational presentations are fully customized through self-research process, rich in practical content that people can use immediately, and cautiously designed to assist individuals move to all new levels of performance, courage and individual fulfillment. Moreover, along with external corporate training Rayhan is involved with different private universities (East West University, Independent University, Stamford University, South East University, Northern University, Army Institute of Business Administration, BUBT)in Dhaka, Bangladesh for professional inauguration program.