Workshop on

Total Quality Management (TQM)
 
Held on : 30 - 31 March 2012
 
Venue : Bdjobs Training, BDBL Building (Level 19), 12 Kawran Bazar C/A, Dhaka 1215.
 
No. of Participants : 25
 
 
No photos found
 

Course Description
Day 1
Session 1: Background
• The History of TQM
• TQM Philosophy
• The Eight Elements Of TQM
• QC circle concept

Session 2: Basic QC tools (with MS excel and Minitab)
• Pareto Principle
• Scatter Plots
• Control Charts
• Flow Charts
• Cause and Effect , Fishbone, Ishikawa Diagram
• Histogram or Bar Graph
• Check Lists
• Check Sheets

Day 2
Session 1: New QC tool
• Affinity diagram
• Relations diagram
• Tree diagram
• Matrix diagram
• Matrix data analysis
• Arrow diagram
• Process Decision Program Chart (PDPC)

Session 2: Sustaining Quality
• Presentation
• Managing Human Resources In a Total Quality Environment
• Sustaining Total Quality
 

Resource Person
Shamima Begum PMP® (PMI, USA) CSSBB (ASQ, USA), TQM (Japan)

Shamima Begum, with over $1 billion project delivery experience, is now one of the most regarded change management expert in Bangladesh. She has more than 10 years extensive experience in quality, project, research and marketing management for different sectors in Bangladesh. Currently she is the lead consultant at STC Bangladesh. She has successfully completed many six sigma and transactional projects, implemented balance scorecard and established reward and recognition for employees.
She started her project management career being a member of Warid Launch Team. As a Warid launch team member she managed all commercial programs. Later she carried out her job being a member of PMO. During her program management career, she managed many technical and commercial programs including airtel launch, network rollout, distribution channel revamping, brand building etc. She has developed many templates and guidelines for PMO at Warid. Her quality management activities in airtel included identifying key pain area; defining projects and carrying out the same following Six Sigma DMAIC approach. She has successfully completed more than 20 BB projects. She also has developed balanced scorecard for monitoring organizational performance for breakthrough achievement. After coming back from TQM course from Japan, she also has planned and implemented continuous improvement culture for her organization.
Before joining Warid telecom, she was head of marketing department of ConnectBD limited which is one of the major ISPs in Bangladesh. She also worked as Deputy Manger, Marketing in BDCOM online Ltd.

As a trainer she started her journey launching PMP exam preparation course. She conducted various training programs among which many successful training programs were the first time in Bangladesh like; PMP exam preparation course and Six Sigma Black Belt course.

Ms. Shamima Begum completed her MBA from Jahangirnagar University. She has achieved the Project Management Professional certification from PMI, Pennsylvania, USA. She has achieved Certified Six Sigma Black Belt (CSSBB) from American Society for Quality (ASQ), USA.