Workshop on |
Office Etiquettes |
| Held on : Saturday, April 07, 2012 |
| Venue : Bdjobs Training, BDBL Building (Level 19), 12 Kawran Bazar C/A, Dhaka 1215. |
| No. of Participants : 25 |
| No photos found |
Course Description |
| 1. Basic manners and morals within the office
Addressing colleagues upwards and downwards- at higher and lower tier Using the right language to communicate with colleagues at higher and lower tier Cooperation with colleagues to get cooperation in return Creating a constructive professional image to build effective corporate relationships Respecting colleagues privacy of personal information, space and belongings Avoiding discrimination of age, sex and race Attire for office Controlling office environment by controlling noise, maintaining cleanliness of your own station etc. Maintaining personal hygiene 2. Managing Difficult Colleagues Tactful in conveying the message for an effective resolution Being empathetic towards a distressed colleague Choosing the right moment to provide clarification Accept and deliver remarks professionally The 3 key factors to handle a difficult colleague at a difficult situation 3. Presenting Yourself and the Required Facts 4. Customer Service Etiquettes Differentiating between internal and external customers Building relationship with and retaining both in and ex customers Handling arrogant clients 5. Business Meeting Etiquettes 6. Effective Time Management Techniques 7. Communication: Developing Listening Skills Improving Conversing Skills Reading & Adapting the Right Body Language 8. Telephone Etiquettes for Office 9. Business Cards Etiquettes 10. Tips and Techniques for Stress Management |
Resource Person |
| Rushdina Khan Ms. Rushdina Khan, presently managing the Training and Development team of Banglalink, has been working as a training consultant for quite some time now. She has worked with HR, Recruitment and Customer Services divisions of large MNCs such as Argos, Debenhams, and Boots in the UK and ICDDR,B in Bangladesh before this. Rushdina has achieved her Masters degree in Human Resources Management from the Middlesex University Business School, London, UK, with B.A. Honours in Economics from University of Delhi, India. Besides her foreign academic degrees, she has undertaken several courses on Training of Trainers (TOT) from the UK on soft skills and English Language which she now specialises at. Ms. Rushdina provides exclusive training on several soft skills such as Creativity and Innovation, Emotional Intelligence and Written Business Communication, Office Etiquettes etc. with Bdjobs Training now. She is a general member of Chartered Institute of Personnel and Development (CIPD), UK and Bangladesh Society of Human Resources Management (BSHRM). |