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Workshop on

Professionalism in Retail Customer Service

Held on : Saturday, February 15, 2014
Venue : Bdjobs Training, BDBL Building (Level 19), 12 Kawran Bazar C/A, Dhaka 1215.
No. of Participants : 25
No photos found

Course Description

1. Professionalism
What is professionalism
Signs of a professionalism
Signs of unprofessional persons
How to avoid unprofessionalism

2. Body Language
body gesture posture
eye contact
facial expression
body distance
positioning and motion

3. Proactiveness
What is proactiveness
Why is proactiveness needed
How proactiveness affects performance and sales
How to be proactive during sales
Tips for proactiveness

4. Communication and Feedback
What is communication
Importance of communication
How to communicate in sales
Tips for communication and feedback.

5. On the job learning
How can we learn in our job
Tips for continuous improvement in sales

Resource Person

Nuzhat Noor

Nuzhat Noor has several years of experience in Bangladesh's Training industry, as well as tenure in the Telecom and Software verticals. She has worked in GrameenPhone, Therap BD Ltd, Oxford International School, SPEED- concern of Scholastica, Aarong and few other companies as freelancing trainer. She has managed responsibilities ranging from marketing activities, planning, and overhaul of customer interfaces and has proven success in identifying the needs of sponsors and trainees as well as exceeding the expectations of customer base, on a case by case basis. Nuzhat has developed numerous modules and modified many existing ones. She has experience in honing a special concentration in analyzing training content from the perspective of the trainee, taking extra steps to ensure the materials are reliable, effective, innovative, and different which yielded energetic sessions and kept trainees connected and involved. She has consistent high rating as a trainer regardless of various topics.
Nuzhat has achieved training on various topics from many national and international sources. She has done Training of Trainer for Social and Emotional Learning from AIR (American Institute of Research) and is a Certified Psychometric Testing Professional from EMPIís Udai Pareek HR-LABS, New Delhi, India. She is currently processing assignments for CIDTT (Cambridge International Diploma for Teachers and Trainers) a program specializing in the technicalities of teaching and training. She has completed 2 modules with distinction in one of them. Her BBA from NSU with a major in Human Resources and Marketing enables her to focus on business along with employee viewpoint.
Nuzhat works with the belief that training is a remedy and long term process. If it is applied to the correct area, at the right time and if relationships are properly nourished, they tend to develop performance and enhance productivity to any desired order.