Communication is simply a two way process of exchanging ideas, information or transmitting verbal and non-verbal messages.
The process of communication is what allows us to interact with other people; without it, we would be unable to share knowledge or experiences with anything outside of ourselves.
Effective communication helps us better understand a person or situation and enables us to resolve differences, build trust and respect, and create environments where creative ideas, problem solving, affection, and caring can flourish. As simple as communication seems, much of what we try to communicate to others—and what others try to communicate to us—gets misunderstood, which can cause conflict and frustration in personal and professional relationships. By learning these effective communication skills, we can better connect with our friends, and coworkers.
As HR & Administrative professionals play an important role in driving the business of an Organization, so effective communication skills of HR & Administrative Professionals can only get ahead any organization to its expected success.
How participants will benefit after the course:
The participants will be aware of-
a. the effective communication skills
b. Improving Communication Skills in Business and Relationships
c. the courtesy in communication
d. the approach style in communication
e. the impact of good communication
f. Employee performance will be improved
g. Company performance will be improved
h. Good environment will be ensured
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Moha. Rafiqul Islam
Mr. Moha. Rafiqul Islam has more than 33 years of experience in HR & Administration in Bank, Insurance Company, Garments Sector & Local and Multinational Group of Companies. He has a vast knowledge of conducting domestic enquiry in Local, International & Multinational Company since 1994. He was Principal Officer of Grameen Bank in 1995, Joint Vice President of Delta Life Insurance Co. Ltd. in 1998, Vice President, Administration of Pragati Life Insurance Company in 2000 and Asst. General Manager, Administration in Grameen Communication in 2006. He was HR Department Head of AK Khan & Company Ltd. Corporate Office, Dhaka. He was Group Head of HR (General Manager, HR) of Greenland Group. He has served as Manager, Administration in Linde Bangladesh Ltd. (Former BOC), a Multinational Company. He has worked as Employee Relations Advisor at Kazi Farms Group. He has worked as a faculty of Post Graduate Diploma Course on HR and ER & Compliance at Bangladesh Institute of Management Studies (BiMS).
At present he has been working as Group Head of HR & Legal Affairs (General Manager, HR) at Arbab Group.
Mr. Islam obtained B. A (Hons), M.A degree from Dhaka University in 1986, Bachelor of Laws degree in 1992, MBA Degree in 2000 and Post Graduate Diploma in Personal Management in 2008 from BIM. He has attended in many Trainings & Conference both at home and abroad. He is a Fellow Member of Bangladesh Society of Human Resource Management, Institute of Personnel Management of Bangladesh, Professional Society of Bangladesh (PSB) & Life Member of Bangladesh Society for Total Quality Management.
He has been conducting training on Human Resource Management, Administration, Labor Laws, Civil & Criminal Laws, Logistics, Leadership Development, Legal Compliance, Safety & Security etc. arranged by bdjobs.com, Prothom aloe jobs.com, Dhaka Chamber of Commerce & Industry, Continuing Education Centre, IPDP, Business Express etc. He has worked as a Law officer with a lot of Attorney Generals, Barristers & Senior Lawyers to conduct the cases of both civil & criminal and service matters in Magistrate Court, Judges Court, High Court & Administrative Tribunals.
Recently, he has written a book titled as “Disciplinary Action and Domestic Enquiry” for HR Professionals.