Do you want to understand customer needs and exceed their expectations? Would you like to improve how you deal with complaints? Can you relate to different generations as well as you could?
This 1 day workshop was created to improve the quality and effectiveness of customer service, by building excellent customer care skill across your workforce.
In today's workplace, we are measured on how we work with our customers, so understanding good practice in customer care will increase your key performance indicators. This workshop will benefit anyone who wants to improve the quality and effectiveness of customer service within their own area of responsibility.
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(15% VAT is applicable in every purchase.)
55012120 & 55012122 , 01811 487982, 01847290308, 01811410851