How to Increase Productivity at Workplace training centre in Bangladesh

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How to Increase Productivity at Workplace

Introduction

The principal component of an organization is its human resources or `People at work'. Efficiency and productivity of employees/workforce is an important cutting edge for modern day`s business and enterprises. A well-motivated and efficient workforce can make a difference in today`s highly competitive business environment. How well the leadership and management of the organization engage an employee impacts their desire to learn skills and their level of motivation to perform.
Employee productivity is a mutual responsibility. At one hand, enterprises have got organizational responsibility to take all appropriate measures to increase productivity of their employees. But employees have got moral responsibility to enhance their own productivity at work place. This course is specially designed to encourage the hearts of employees to learn and apply the time-tested methods and techniques in order to boost their productivity in their professional life.

The course is comprehensive and logically divided into four legs to facilitate learning steps by steps as per higher order.

Specific Learning Objectives of the Workshop:
At the end of the course participants are expected to be able to:
# understand the importance of Employee productivity in both personal career and organizational point of view.
# understand the undeniable importance of workplace environment
# Know various components of Personal competence and traits as a professional.
# Know how to align themselves with the Organizational Vision and Mission and create ownership.
# Know what to be learned about their company, job and people.
# Know how to conduct themselves professionally.
# Know how to comply with workplace policies, rules and regulations
# Know how to develop and adopt organizational culture
# Know various Workplace Etiquettes
# Know how to conduct themselves to ethical standard
# Know how to maintain professional relationship in workplace
# Learn Reading Skills, Listening Skills & Questioning Skills
# Know how to develop interpersonal skills or social skills as a professional
# Know telephony skills
# Know how to be a good citizen to their organization
# Learn self-management skills
# Know aspects of organizational communication.
# Learn Office management & Filing Systems
# Develop skills in professional writing
# Grow good workplace habits
# Know how to empower oneself with appropriate leadership style and management techniques in workplace
# Understand critical issues of Teamwork and Teambuilding
# Know to train themselves to improve and grow
# Know how to motivate themselves and their people positively
# Know how to turn conflict into opportunity in Workplace
# Know how to be assertive
# Know how to do business networking
# Understand the relationship between professional and personal life and how to strike a healthy balance without affecting one another
# Know how to be an ambassador for your company

Methodology

Interactive Lecture, PowerPoint Presentation, Brainstorming,Group Discussion, Business game etc.

Contents of Training:

Day-1: Foundation Leg

Introduction: Employee productivity matters
# Who are Employees? Main Characteristics of Employee
# Employee Efficiency & Productivity in workplace
# Main factors Affecting Employee productivity

Workplace is your second home
# What is Workplace
# The Definition of a Quality Workplace
# Chemistry between Employee and Workplace

Recipe for Employee Productivity (Brainstorming)

Personal competence and traits as a professional ( Including Brainstorming)
# Competency model
# Expected traits of an Employee ( Brainstorming)

Aligning Organisational vision and mission with your personal objectives.
# Creating ownership of organizational Vision and Mission among employees
# Organisational Alignment model
# Employee Engagemen

Know your company, know your job and know your people( Including Business Quiz)
# Know your company-Thing to know about your Company
# know your job -Proficiency
# know your people

Conduct yourself professionally
# Personal presentation,
# Attitude,
# Behavior

Comply with workplace policies, rules and regulations( Including conduct of Case Study)
# Code of Conduct
# Workplace Policy and Rules
# Standing Operating procedures
# Case study

Be culturally fit to your existing organizational culture
# What is Organizational culture
# Benefits of Culture
# Types of organizational culture
# Agenda for Quality Workplace Culture

Workplace Etiquette
# How to address
# How to welcome/How to greet
# How to see off
# Respectfulness
# Politeness
# Dress code
# Manners
# Customs and etiquettes
# Rituals
# Traditions
# Body Language

Day-2: Toddler Leg

Conduct yourself to ethical standard
# What is ethics
# The Importance of Integrity
# Professional Accountability
# Confidentiality
# Dedication and Commitment
# Employee Loyalty
# Impartiality
# Lead by Example

Maintain professional relationship in workplace
# Relationship with Superiors
# Relationship with peers and Colleagues
# Relationship with subordinates
# Gender equity and related issues

Reading Skills
# What is reading skills
# Types of reading strategies
# Some Reading Tips

Listening Skills
# What is listenig? Importance of listening
# Listening Considerations
# Common Barriers to Listening
# How to listen effectively
# What Not to Do When Listening

Questioning Skills
# Why Ask Questions?
# How to Ask Questions
# Types of questions and how to use them
# Types of Responses

Learn conversational skills
# Principles of Effective Oral Communication
# What is Conversation?
# The Rules of Conversation
# Tips on How to Improve Your Conversation Skills
# How to start a conversation
# How to join a conversation in progress
# How to hold a conversation
# How to end conversation

Develop interpersonal skills or social skills as a professional
# What is Interpersonal or social skills?
# Characteristics of Social Skills
# Benefits of interpersonal skills or social skills
# Self-Confidence
# Communication ability
# Emotional Intelligence
# Receptiveness to Feedback
# Negotiation
# Positivity
# Reliability
# Flexibility

Learn telephony skills ( Including Business game)
# Telephone Etiquette
# Answering Calls
# Making Calls
# Screening Calls
# Taking Messages
# Checking Messages and Returning Calls
# Transferring calls
# Putting the caller on hold properly
# Extended absences
# Ending Conversation
# Watch Your Language
# Words You should Use
# Words and Phrases That Keep callers Cool
# Guidelines
# Handling the emotional caller
# Handling the complainer

Day-3: Advanced Leg

Be a good citizen to your organization
# What is organizational citizenship behaviour
# Benefits of organizational citizenship behavior
# Types of organizational citizenship behavior

Learn self-management skills
# What are Self-Management Skills?
# Confidence
# Time Management
# Stress Management
# Organizing Skills
# Problem Solving
# Critical thinking ability
# Decision Making Skill
# Memory
# Self Protection

Know aspects of organizational communication.
# Definition and process of communication
# Importance of communication in business
# Aspects of Business Communication
# Business Communication Channel
# Communication Strategies of Business Communication
# Strategy Implementation
# Types of Business Communication
# Principles of Communication

Learn Office management & Filing Systems
# Work Space and layout
# Elements of Ergonomics
# Budget development and implementation.
# Facilities management and Supplies
# Communications and Information technology
# Executive Assistance
# Office Policies
# Events
# Payroll
# Safety and Risk management
# Filing Systems

Develop skills in professional writing
# Written Communication Skills
# Principles of Business writing
# Main Elements to Written Communication
o Content
o Organization
o Style

o Convention # Various Forms of Business writing
o Business Correspondence( Letter Writing)
o Report writing
o Instruction
o E-mail
o Minutes of Meeting
o Presentations

Grow good workplace habits
# What is habit
# How to grow good habit and shun bad habits
# Growing good workplace habits

Day-4: Professional Leg
Empower yourself with leadership and management techniques
# Definition of Leadership and management
# Philosophy of Role of Leaders
# Basic leadership styles

Learn Teambuilding & Be a good team member of your organizational team ( Including Business game)
# What is team? Attributes of good team.
# Stages of teambuilding
# 12 Cs of Teambuilding
# Business games

Train yourself to improve and grow
# Importance of Employee training
# key areas of Training
# Types of training
# Examples of Training in the Workplace

Motivate yourself and your people positively
# What is motivation?
# Types of Motivation
# Employee Motivation Tips

Manage conflict and Turn conflict into opportunity in your workplace
# What is conflict
# Types and Level of conflict in Organizational setting
# Workplace conflict
# Conflict Management style

Be assertive
# What is assertiveness
# Assertive style
# Elements of the Assertiveness

Do business networking
# What is Business Networking
# Advantages of Business Networking
# Types of business working
# Principles of business networking

Maintain work-life cycle
# Defining work-life balance
# Techniques of work-life balance

Be an ambassador for your company
# Employees are the blood life-line of Organisation
# Employees are the Foot-soldiers of Enterprise
# Employees are the Representatives of Organisation
# Employees are the ambassadors of Organisation

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Arrangement for Certificate, lunch and two tea-break would be made by the Organizer during the workshop.