Effective Business Communication Skills training centre in Bangladesh

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Effective Business Communication Skills

  • Date : 25 February - 13 March 2019
  • Duration : Evening(6:30 PM-9:30 PM)
  • No. of Classes/ Sessions : 6 Sessions
  • Class Schedule : Monday and Wednesday
  • Total Hours : 18
  • Last Date of Registration : 12 February, 2019
  • Venue : Bdjobs Training, BDBL Building (Level 19), 12 Kawran Bazar C/A, Dhaka 1215.

Introduction

Communication is what we are doing all the time. It assumes even bigger significance in today’s dynamic workplace.

Be it the communication between Client and the brand ambassador, or team member and boss or between the professional and his business partner, careers, sometimes lives are made or broken based on effective communication!

Is communication only about speaking or does it involve other much more crucial aspects e.g. listening, observing, anticipating?

What factors contribute to making communication at the workplace effective? Many organizations are constantly grappling with this question.

Organizations ask this question in order to ensure that these competencies are enhanced in the workforce; consultancies ask the same question in order to decide what needs to be done differently in their communication training workshops.

To ensure effectiveness in workplace communication, the focus on training ought to be on these intangibles apart from the basic process of communication and its elements.

Participants would get to know:
* the complete process of Effective Communication
* different types of communication, when and how to use each effectively
* how to listen attentively in a crucial conversation
* how to read a person by using crucial Non Verbal Communication including body language
* identify and manage the various barriers to effective communication
* different learning styles and the basic elements of NLP
* apply each key learning to work and life for results

Methodology

Interactive

Contents of Training:

Overview on Effective Communication
What is " Effective "
What is Communication
Key elements in Communication
The Effective Communication Process

Types of Communication
Verbal
Non Verbal
Written

Attentive Listening
Importance of Listening
Listening Vs Hearing
Levels of Listening
My Listening Style

Ways of Communicating
Submissive
Aggressive
Passive Aggressive
Assertive
My Communicating Style

Verbal Communication
Concept
Types
Benefits
Telephone Communication
Face to Face
One to many
Categories of Verbal Behavior
Using categories of Verbal behavior

Non Verbal Communication
Concept
Types
Benefits
Mehrabian Statistics
Using NVC to enhance my effectiveness of communication

Written Communication
Concept
Types
Benefits
Structuring an official Written Communication

Influencing Skills
Concept
Examples
Importance
Different techniques
My Influencing style

Managing relationships using Effective Communication
Jo Hari Window
My Jo Hari Window score
Using Jo Hari Window to improve my communication effectiveness
Giving feedback to people
Seeking feedback from people

Barriers to Effective Communication
Concept
Examples
Consequences
Handling each barrier

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Professionals in service or handling a business at different levels of work experience, starting from absolute fresher to upto 15 years of professional exposure, individual contributors as well as team leaders across functions / departments

Resource Person

Mohammad Khaleque (Mak)

Soft Skill Consultant, Coach & Trainer

Mohammd Khaleque (Mak) is a coach & soft skills trainer who has more than 41 years of work experience in the airline, hospitality, & training industry.

While working at Emirates Group of Companies from 1979 to 2010 he held key positions in sales, commercial & the Aviation College of Emirates Airlines in Dubai. Prior to coming to Dubai, he worked briefly with British Airways & James Finlay & Co., in Dhaka, Bangladesh.

Working as one of the Regional Commercial Managers in Emirates Airlines for nearly ten years he had the privilege of mentoring & coaching many UAE National Management Trainees to take on important positions in Emirates Airlines mostly as Area Managers.

Mak has trained over 40,000 people from various corporates/industries mostly in the United Arab Emirates and also provided coaching services to many others mostly in the area of sales coaching, life coaching & career coaching.

He is an ardent fan of Neuro-Linguistic Programming (NLP) - he is a certified NLP Practitioner, Master Practitioner, Train The Trainer, as well as a certified NLP Coach. He brings a host of NLP skills & techniques to his training and coaching business and has been highly successful in making a positive difference in the lives of many that he trained & coached.

Mak is now self-employed and fully engaged in helping his clients through corporate training, one-to-one & group coaching and also dabbling with selling online video courses that include sales, customer service, self-development, leadership and other related soft skills.

Interactive