Communication is what we are doing all the time. It assumes even bigger significance in today’s dynamic workplace.
Be it the communication between Client and the brand ambassador, or team member and boss or between the professional and his business partner, careers, sometimes lives are made or broken based on effective communication!
Is communication only about speaking or does it involve other much more crucial aspects e.g. listening, observing, anticipating?
What factors contribute to making communication at the workplace effective? Many organizations are constantly grappling with this question.
Organizations ask this question in order to ensure that these competencies are enhanced in the workforce; consultancies ask the same question in order to decide what needs to be done differently in their communication training workshops.
To ensure effectiveness in workplace communication, the focus on training ought to be on these intangibles apart from the basic process of communication and its elements.
Participants would get to know:
* the complete process of Effective Communication
* different types of communication, when and how to use each effectively
* how to listen attentively in a crucial conversation
* how to read a person by using crucial Non Verbal Communication including body language
* identify and manage the various barriers to effective communication
* different learning styles and the basic elements of NLP
* apply each key learning to work and life for results
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Mohammad Khaleque (Mak)
Soft Skill Consultant, Coach & Trainer
Mohammd Khaleque (Mak) is a coach & soft skills trainer who has more than 41 years of work experience in the airline, hospitality, & training industry.
While working at Emirates Group of Companies from 1979 to 2010 he held key positions in sales, commercial & the Aviation College of Emirates Airlines in Dubai. Prior to coming to Dubai, he worked briefly with British Airways & James Finlay & Co., in Dhaka, Bangladesh.
Working as one of the Regional Commercial Managers in Emirates Airlines for nearly ten years he had the privilege of mentoring & coaching many UAE National Management Trainees to take on important positions in Emirates Airlines mostly as Area Managers.
Mak has trained over 40,000 people from various corporates/industries mostly in the United Arab Emirates and also provided coaching services to many others mostly in the area of sales coaching, life coaching & career coaching.
He is an ardent fan of Neuro-Linguistic Programming (NLP) - he is a certified NLP Practitioner, Master Practitioner, Train The Trainer, as well as a certified NLP Coach. He brings a host of NLP skills & techniques to his training and coaching business and has been highly successful in making a positive difference in the lives of many that he trained & coached.
Mak is now self-employed and fully engaged in helping his clients through corporate training, one-to-one & group coaching and also dabbling with selling online video courses that include sales, customer service, self-development, leadership and other related soft skills.