Effective Business Communication Skills training centre in Bangladesh

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Effective Business Communication Skills

Introduction

Communication is what we are doing all the time. It assumes even bigger significance in today’s dynamic workplace.

Be it the communication between Client and the brand ambassador, or team member and boss or between the professional and his business partner, careers, sometimes lives are made or broken based on effective communication!

Is communication only about speaking or does it involve other much more crucial aspects e.g. listening, observing, anticipating?

What factors contribute to making communication at the workplace effective? Many organizations are constantly grappling with this question.

Organizations ask this question in order to ensure that these competencies are enhanced in the workforce; consultancies ask the same question in order to decide what needs to be done differently in their communication training workshops.

To ensure effectiveness in workplace communication, the focus on training ought to be on these intangibles apart from the basic process of communication and its elements.

Participants would get to know:
* the complete process of Effective Communication
* different types of communication, when and how to use each effectively
* how to listen attentively in a crucial conversation
* how to read a person by using crucial Non Verbal Communication including body language
* identify and manage the various barriers to effective communication
* different learning styles and the basic elements of NLP
* apply each key learning to work and life for results

Methodology

Interactive

Contents of Training:

Overview on Effective Communication
What is " Effective "
What is Communication
Key elements in Communication
The Effective Communication Process

Types of Communication
Verbal
Non Verbal
Written

Attentive Listening
Importance of Listening
Listening Vs Hearing
Levels of Listening
My Listening Style

Ways of Communicating
Submissive
Aggressive
Passive Aggressive
Assertive
My Communicating Style

Verbal Communication
Concept
Types
Benefits
Telephone Communication
Face to Face
One to many
Categories of Verbal Behavior
Using categories of Verbal behavior

Non Verbal Communication
Concept
Types
Benefits
Mehrabian Statistics
Using NVC to enhance my effectiveness of communication

Written Communication
Concept
Types
Benefits
Structuring an official Written Communication

Influencing Skills
Concept
Examples
Importance
Different techniques
My Influencing style

Managing relationships using Effective Communication
Jo Hari Window
My Jo Hari Window score
Using Jo Hari Window to improve my communication effectiveness
Giving feedback to people
Seeking feedback from people

Barriers to Effective Communication
Concept
Examples
Consequences
Handling each barrier

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Professionals in service or handling a business at different levels of work experience, starting from absolute fresher to upto 15 years of professional exposure, individual contributors as well as team leaders across functions / departments